AVP - Advanced Insights & Analytics

Job Description:

Role Summary/Purpose:

The AVP - Advanced Insights & Analytics will use advanced analytical algorithms to analyze large datasets consisting of both structure and unstructured data to obtain actionable insights. The will support Global Operations including Servicing, Collections & Recovery, Fraud, and other areas as required. They will be expected to partner with leaders across operations to identify potential opportunities, IT for solution development and deployment on prem or in AWS,  and with other analytical teams to design and implement data pipelines.

Specifically, they will

• Develop and test hypotheses.

• Leverage advanced descriptive & predictive analytics to gain actionable insights.

• Build Machine Learning and Deep Learning solutions aimed at solving complex problems involving unstructured and semi-structured data.

• Prototype solutions on AWS.

• Estimate economic impact.

• Leverage storytelling to create compelling recommendations.

• Compare and contrast predicted and actual performance.

The incumbent would need to foster a culture that aligns with Synchrony’s values and purpose. This role will assist in building a team consisting of driven and resilient analysts over time, who are not afraid to experiment responsibly.

Analytics projects will include, but shall not necessarily be limited to:

• Identifying and analyzing drivers of Servicing performance

• Leveraging advanced analytical techniques to build unique solutions that improve agent experience or improve business outcome

• Leveraging time series techniques to understand historical performance and predict future outcome.

• Developing and testing what-if scenarios

The successful candidate must be intellectually curious, proactive, collaborative, driven, and communicative. The successful candidate will be key in furthering the use of analytics techniques and storytelling within the team.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

What You’ll Do:

​Champion Customers: Develop in depth data solutions that provide key business insights. Leverage data analytics to derive insights from customer behavior, customer experience and associate metrics to drive business actions

Relate and Inspire: Collaborate with process owners across different teams in Servicing on analytical projects. Incorporate new data elements, sources and channels to help promote efficient and effective strategies and customer contact preferences

Elevate Every Day: Execute projects under aggressive deadlines with limited guidance and direction from management.

Act as Owners: Prepare and deliver presentations summarizing findings and recommendations; demonstrate an ability to communicate the same in technical and layman terms.

• Support loss/cost and sizing estimations to enable prioritization and demonstrate business benefit.

• Provide thought leadership, strategic and analytic support to the group through the utilization of data mining skills and business knowledge.

• Conduct ad-hoc analyses and reporting as needed.

• Develop process controls and produce documentation, as needed.

• Perform other duties and/or special projects as assigned.

Experiences You’ll Need to Succeed:

• Bachelor’s degree in advanced analytics/machine learning, mathematics, or computer science; OR in lieu of Bachelor’s degree, high school diploma and 10+ years of relevant work experience  

• 8+ years of analytics experience, including extracting/summarizing data, analyzing data to understand hidden patterns, visualizing data, and communicating the outcome to business leaders using storytelling techniques.

• 5+ years of experience with any analytical tool (e.g., Py