Avendra Customer Application & Analysis Specialist

Job Description

This role is responsible for supporting the design, development, implementation, and continuous improvement of the business and system processes for the Avendra customer facing team. 
This role will drive the process, measurement and tools to enable associates to work more effectively. 
They will work as a  key lead in the partnership with key stakeholders (IT, Account Mgt, FSC, Analytics, etc.) to further enable business process and system execution.
GENERAL JOB SUMMARY  
The overall business objective is to provide accountability and transparency into Avendra’s client relationship management tools and business development/sales activities to equip us to retain and grow. 

This individual will be the integral part of the customer team, can produce results in matrix-organized and participate in cross-functional teams through collaboration with stakeholders to optimize usage and promote focus, accountability, performance, transparency, efficiency, and effectiveness.  The position requires leadership and collaboration across departments to drive improvement and adoption of our Salesforce platform.  Key activities include but are not limited to: leading efforts across all functions to enable the effectiveness of Avendra’s growth through systems (e.g. Salesforce), analysis, and processes. Responsible for shaping tools to reflect this process, supporting development and delivery of training materials and programs, ensure the consistent and proper use of our programs, serve as a leader to a team of key department contacts, execute processes directly related to increasing adoption of business processes, and supporting the development of communication strategies and materials related to a growth performance culture.

Communication Development and Leadership: Lead the development and execution of Salesforce-related communication materials including, but not limited to, release notes, requirements documents, and communications to users about new functionality
 

Job Responsibilities

The overall business objective is to provide accountability and transparency into Avendra’s client relationship management tools and business development/sales activities to equip us to retain and grow. 

This individual will be the integral part of the customer team, can produce results in matrix-organized and participate in cross-functional teams through collaboration with stakeholders to optimize usage and promote focus, accountability, performance, transparency, efficiency, and effectiveness.  The position requires leadership and collaboration across departments to drive improvement and adoption of our Salesforce platform.  Key activities include but are not limited to: leading efforts across all functions to enable the effectiveness of Avendra’s growth through systems (e.g. Salesforce), analysis, and processes. Responsible for shaping tools to reflect this process, supporting development and delivery of training materials and programs, ensure the consistent and proper use of our programs, serve as a leader to a team of key department contacts, execute processes directly related to increasing adoption of business processes, and supporting the development of communication strategies and materials related to a growth performance culture.

 
Sales Force Automation and Business Process Adoption: Lead for Salesforce partnership with analytics team (via Einstein Analytics/Tableau CRM) across all business units and countries. Ensure the certainty of absorbing transformational change by building innovative communications, education, and continuous feedback loops that engage everyone from end to end across all functions and business units.  Lead enablement of other integrated tools/technology to support Avendra  teams.
  
System Enhancements and Governance: Lead the translation of  general business needs into system requirements to optimize the utility of Salesforce.com features to add value. Help lead development, testing, implementation, training, and communication of solutions. Lead timing of enhancements and solutions via regular releases, and champion documentation of release notes and training materials. 
 
Project Leadership and Support: Take strategy from the concept stage to operational implementation, particularly in a role of influence across the organization. Serve as key point of contact and leader for ongoing projects and new projects of various size and complexity, ensure teams meet deadlines in a diverse and challenging environment while championing change management efforts. Through thought leadership, devise new and innovative approaches and projects, enable team members to take on key roles in those projects. Develop and maintain Avendra Salesforce.com roadmap.
 
Support Sales Force Automation and Business Process Training:  Support the development and execution of training to apply fore Salesf