AV Technician I: Videoconferencing Specialist

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

 

New Era Technology offers:   

· Full Benefits

· Medical

· Dental

· Vision

· 401K match

· 28 PTO Days including company holidays

SUMMARY:   

We currently have an opportunity for a AV Technician I: Video Conferencing Specialist to support a large financial environment. At least 5 years’ Global Financial Services, Healthcare or Pharmaceutical experience is preferred. 

HIERARCHY: No direct reports. 

PRIMARY DUTIES:  

• The Video Conferencing Specialist role will support and collaborate with the customers management team and other departments to deliver an array of managed services surrounding the utilization, operation, and implementation of Audio Visual/Video Conferencing 

• This role will facilitate the customer's AV/VC needs both in-person and virtually 

• Own, support, maintain and troubleshoot industry leading AudioVisual & control systems for customer's conference rooms/centers, multipurpose rooms, Unified Communication (UC) & cloud platform in new facilities and legacy conference rooms 

• Perform routine in-person & remote preventative maintenance testing and problem diagnosis of fully integrated, state-of-the-art AV/Control systems comprising of but not limited to video & audio conferencing, video switching, digital video transport, projection, sound & microphone reinforcement, audio distribution, scheduling panels, etc 

• Assist with customer meetings/functions that require use of existing AV infrastructure including but not limited to audio & video conferencing, webinar's & webcasting, visual display, and control system operations (Crestron, Cisco, etc) 

• Setup, run and breakdown of live events and affiliated AV equipment 

• Prepare and stage systems for Quality Control testing as applicable 

• Responsible for troubleshooting hardware and applications, providing technical support & problem solving 

• Work with IT and cross-functional business partners to support scalable and leading-edge A/V systems 

• Collaborates with Desktop Group, Systems Administrators, Facilities, Voice Operations to ensure customer satisfaction 

• Works with external/internal teams to plan, implement and support global office builds & integrations as needed 

• Provides timely resolution of problems or escalation on behalf of customer to technical staff or management 

• Provide client training as needed 

• Exhibits a high level of professionalism and is passionate about providing outstanding customer service 

• Document's status of issues and provides updates to management, team and end users 

• Maintains standard operating procedures, best practices and customer service guidelines 

• Drives quality and adherence to best practices within the team 

COMPENTENCY: 

• Intermediate to advanced understanding of AV technologies including setup, configuration and operation of complex audio/video/control/UC systems and backend IT/networking infrastructure <