Automation Engineer

Job Purpose
The Automation Engineer is responsible for working with business and development teams to identify, prioritize, design, build, and deliver automated solutions, including but not limited to Robotics Process Automation (RPA) across the organization. They will facilitate this by defining needs, designing solutions, prioritizing development, and delivering results.

Duties and Responsibilities
• Install and maintain RPA using corporate standard tools, i.e. Summit Scripting Toolkit and UIPath
• Automate business requirements using RPA by creating tasks using task recorder and task editors, creating task schedules and managing RPA bots
• Design solutions utilizing automation software, maintain technical responsibility for project delivery as the technical resource on a project, and ongoing maintenance of deliverables to adhere to deliverable SLAs
• Collaborate with architects, process engineers, and others on team to analyze and design automation based upon business and technical requirements
• Ability to understand a business process from a workflow diagram and to conceptualize it as an automated solution.
• Collaborate with IT to refine the proprietary task management tools used to launch bots on an as-needed basis
• Work with end-users to define new use cases for RPA
• Design quality control policies and procedures to ensure that RPA jobs are being performed accurately and consistently.
• Act as lead for tech demos of automation technology on sales and client update presentations.
• Build framework for RPA development team structure, including the creation of policy and process documents in accordance with RPA best practices
• Effectively communicate the status of projects and high priority/impact changes or support requests both verbally and through documentation to internal stakeholders and management
• Create and maintain a consistent, reliable, and repeatable system for managing automation support requests and issues. Track and identify frequently occurring, high impact application support issues as candidates for permanent resolution. Establish and report on support requests SLAs. Owns the relationship with the business and other functional units for automation support issues.
• Perform periodic security reviews of automation processes. Collaborate with the IT Security and Operations to develop and maintain relevant security controls within the automation environment.
• Supports the culture and values of the organization. Facilitates smooth workflow; ensures high standards and quality of technical work
• Perform additional assignments and participate in special projects as required by the needs of the company or as directed by management
• Work to ensure regulatory compliance in all aspects of data utilization and information access to protect and limit PHI and enforce such within automation processes
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties
• Report any security or HIPAA violations or concerns for your team to the HIPAA Officers in a timely fashion
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Qualifications
• Minimum of 1 year of experience using a scripting or automation development tool like UI Path, Automation Anywhere, Summit Scripting Toolkit, Blue Prism, etc.
• Experience working with customer support/client issue resolution management
• A basic understanding of working with data in SQL
• Solid understanding of workflow design principles
• Exceptional analytical, conceptual, and problem-solving abilities
• Strong communication skills, including oral and written
• Strong organizational skills
Working Conditions
• The ability to work a flexible schedule and off-hours as needed
• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
• Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
• Work Environment: The noise level in the work environment is usually minimal.

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.