Automation Account Manager

Who We Are:

At Formic, we’re on a mission to revolutionize American manufacturing and create more abundance in the world. We believe in continuing the American legacy of innovation by making automation accessible to all manufacturers and increasing their factory productivity by 10x. 

Built upon deep expertise in robotics and manufacturing, our unique Pay-for-Productivity robotics solutions combine the best automation technology, tools, and uptime services for manufacturers, paving the way for a new era of supercharged efficiency and competitiveness. 

As the world faces growing pressure from rising costs and labor shortages, Formic is a uniquely powerful tool in overcoming these challenges. Fueled by our vision for a resurged “Made in America,” we’re growing fast - achieving 70% quarterly growth in customer count and ARR, with ~30% of our customers having already deployed multiple systems.

Supporting us in our mission, with investments thus far totaling over $60 million, are backers including Blackhorn Ventures, Mitsubishi HC Capital America, NEC, Lorimer Ventures, Translink Capital, Alumni Ventures, FJ Labs, Lux Capital, Initialized Capital and founders of multiple Fortune 50 companies. 

About the Production Optimization team:

Production Optimization is dedicated to enabling our customers to get the most out of the automation we deploy, facilitating a superb experience through all facets of our relationship. We are manufacturing and automation experts–consulting with customers to drive adoption and optimal usage of our robotic automation solutions, and identifying opportunities to continue their automation journey. 

As Automation Account Manager, you will serve as the primary point of contact and advisory partner for our manufacturing customers: visiting and consulting with those customers in the field, and driving solutions across various groups within Formic for optimal delivery of technical, operational, training and administrative support for our industrial robot systems.

You will play a key role in driving mutually beneficial customer relationships post-deployment by monitoring customer health and engagement, mitigating potential relationship and experience risks, and identifying growth opportunities in existing accounts. You will build and maintain strong customer relationships; develop a deep understanding of their business goals, challenges, and needs; and will leverage that feedback to provide customized insights and value-added products and services. This position is highly strategic and impactful in Formic’s mission to be a valued partner and leader driving the adoption of automation across the manufacturing industry.

Internally, you will act as the voice of the customer within Formic, delivering feedback and recommendations internally to drive product and process improvements to yield better outcomes and experience. You will be instrumental in equipping Formic’s various teams to consistently deliver high performance automation solutions with superb customer experience.

As Automation Account Manager, you will:

• Serve as the primary consultative partner and point of contact for our manufacturing industry customers: building strong relationships; facilitating technical, operational, training, and administrative support; and identifying opportunities for expansion.
• Oversee a regular cadence of communication and site visits (including regular travel throughout the US) to assess satisfaction with deployed robotic automation systems, address relationship issues, facilitate and offer training, solicit feedback, and identify opportunities for growth and improvement.Monitor & manage health and engagement by using diagnostic tools and strategic communication, identifying and mitigating potential relationship and experience risks.
• Collaborate with Formic’s Sales, Deployment, and Monitoring & Maintenance Teams to guide customers - particularly first time automation buyers - through the onboarding & deployment process.
• Identify opportunities for growth of products and services within existing accounts, including deployment of additional like-for-like solutions, or upstream or downstream standard solutions.
• Leverage understanding of customers’ businesses to provide feedback for new product offerings and service enhancements for Formic to better serve their needs.

What makes you a great fit:

• 5-10+ years of experience in a manufacturing operations role (e.g. Production or Maintenance Manager/Supervisor/Process Engineering Leader) in a manufacturing or repeatable production environment.
• 3+ years of exposure to installation, operation, optimization, and/or maintenance of six-axis robotic automation in a manufacturing or produc