Automated Lead Maintenance Technician

Our Opportunity: 

Chewy is seeking a Maintenance Technician Lead for our Fulfillment Center in Houston, TX. This is an outstanding opportunity to showcase your expertise and leadership in maintaining the magnificent operations of a fast-paced, fulfillment environment. As part of our team, you'll gain invaluable hands-on experience, developing new skills in the ever-expanding world of e-commerce fulfillment!!!!!

What you will do:  

In this role, you will be responsible for maintaining and repairing automated material handling equipment to ensure optimal performance and maximum equipment availability. By applying preventive maintenance and Reliability-Centered Maintenance (RCM) processes, you will proactively address and swiftly resolve equipment breakdowns to keep operations running smoothly. You will collaborate closely with technicians, leadership, and Control Systems Engineers to optimize equipment performance within tight time constraints. Additionally, you will play a key role in conducting root cause analysis on equipment failures, directly supplying to the overall success and efficiency of the facility’s operations.

Successful candidates will:

• Perform maintenance and repair tasks, including housekeeping, plumbing, metal fabrication, and carpentry, to support the operations of our fast-paced fulfillment center.
• Ensure all fulfillment center equipment is operating properly and maintain a safe working environment for all Team Members.
• Complete periodic and general maintenance tasks as assigned, adhering to schedules.
• Perform daily inspections of conveyor systems, shipping, and packing equipment areas to identify and address issues.
• Maintain accountability for assigned equipment and associated gear, targeting to eliminate loss, damage, and defects.
• Complete repair orders and maintain accurate parts usage records.
• Solve mechanical and electrical issues by visually inspecting, testing, and evaluating components, equipment, and circuits.
• Adhere to company procedures and safety standards.
• Lead a team of up to 10 hourly facilities associates, providing guidance and support.
• Achieve all facilities goals and objectives to ensure operational success.
• Act as the primary point of contact for P1/P2 customer concerns, addressing urgent maintenance issues.
• Mentor, train, and develop teammates to support career progression and skill development.
• Share standard methodologies across shifts and within the network to ensure operational efficiency and consistency.
• Develop a positive team dynamic that encourages feedback, and adapts to the constantly evolving business environment while maintaining focus on customer experience.
• Apply the site CMMS system (Fiix) to optimize preventive maintenance (PM) and corrective maintenance (CM) execution, providing insights to improve overall performance.

What You Will Need:

Physical Demands (with or without reasonable accommodation):

• Confirmed leadership experience in a fast-paced environment.
• Excitement for working in an environment with a high level of ambiguity and change.
• A metrics-driven demeanor with the ability to get results.
• Customer service obsession with a willingness to go above and beyond to satisfy customer needs.
• Effective communication and leadership skills for interacting with employees, direct reports, multi-functional teams, and executive leadership.
• Confirmed ability to adapt quickly and drive the right results using data.
• The highest levels of integrity and ethics.
• At least 36 months of previous facility maintenance experience, including mechanics, construction, engineering, aviation, or transportation repair.
• Electrical experience or understanding: Ability to demonstrate knowledge of:
  • 24V AC/DC control circuits
  • 120V power & control circuits
  • 277V-480V power circuits
• Experience using appropriate tools and maintenance equipment.
• Ability to stand, bend, stoop, twist, and turn frequently, and work at elevations up to 35 feet.
• Manual dexterity, coordination, and balance to work at ground level and at heights.
• Interest in math, electricity, shop mechanics, electric motors, and appliances.
• Strong problem-solving skills.
• Understanding of potential exposure to high voltage current, welding equipment, and vehicle/equipment lubricants and solvents.
• Ability to work nights and weekends when required.
• Experience with fire systems and fire alarm electronic devices.