Auto Service Advisor/Writer (Mazda)

Stevenson-Hendrick Mazda Wilmington

Location: 5911 Market Street, Wilmington, North Carolina 28405

 

Hendrick Automotive Group is seeking a Service Advisor with experience in guiding customers through the maintenance and repair process. An ideal candidate should have knowledge in the automotive industry to advise customers on vehicle maintenance, recommend warranty protections and potential cost savings, schedule service appointments, and provide accurate repair estimates for labor/parts. As the first point of contact for our clients in the service department, Service Advisors play an integral role in representing our commitment to EXCEPTIONAL customer service and automotive care.

Benefits:

Our primary focus is to help our teammates accomplish the goals they have set for themselves, their jobs and their families. It's the Hendrick Advantage. Taking care of our employees helps us better care for our customers. We offer NO COST Employee Healthcare Benefits, 100% Paid Training, and Team Culture like no other.

• Rewarding performance based pay plans and bonuses

• The Best Dealership Facilities in the Area

• Service Advisor Onboarding Program

• College Scholarship Program

• 401(k) with Company Match

• Largest privately owned auto group in the country, GREAT career growth potential

• Paid Medical - NO COST Employee Healthcare and Prescription Plan

• Generous paid time off/vacation and sick days

• Basic Life Insurance

• NO COST Employee Assistance Program

• 100% Paid Training

• Comprehensive employee recognition/rewards programs

• Hendrick Automotive Group is a back-to-back winner of Automotive News's Best Dealerships to Work For Award

• Successful Team approach with Doing Business the Right Way Focus

Job Responsibilities include the following:

• Works with customer and technician to identify required maintenance.

• Advises customers on necessary and recommended services.

• Offers additional services and repairs to customers.

• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.

• Estimates cost of mechanical, electrical, or other repairs.

• Enters itemized estimate on service order and explains estimate to customer.

• Schedules appointments with customer.

• Meets dealership’s standards for repair and order production.

• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

• Other duties as assigned.

Pay Range:

Up to $120,000 per year (commissions/bonuses based on job performance).

Job Qualifications:

Valid Driver's License. College Degree, High School Diploma or equivalent. 2 years of Service Advisor experience in a dealership preferred. Working knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.

Skills Requirements:

Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations:

The position requires regular and predictable attendance in-person at an automotive dealership. Scheduled shifts are typically 5-days per week, Department Hours Monday-Saturday, and may include holidays.

Physical Demands:

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.

May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.

Environment Demands:

Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos.  Ability to effectively present information in one-on-one and small group situations to cus