Auto Ops Manager

About the Team

Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.

Role Summary

Fanatics Collectibles is looking for a Manager to lead key components of our autograph card processes. This individual will be accountable for building out the team & core processes for quality control of unsigned inventory produced in our new digital workflow. This team member will also have a hand in process improvement across all of Autograph Operations core processes leveraging experience in an operational role, data, tools, and AI. This role serves as a leader within our department and is responsible for ensuring that autographs that make it into our product are of the highest caliber, inventoried & documented properly, and delivered on-time for production. The ideal candidate is someone with high integrity, a self-starter with strong analytical skills, experience leading teams and developing employees, manufacturing and/or product management background preferred. Candidates with a passion for sports, culture, & entertainment will find themselves a strong cultural fit. 

Responsibilities:

• Stands up & manages Quality process of unsigned inventory produced in the Fanatics Collectible Digital Workflow, taking key learnings from current processes.
• Manages the end-to-end quality control process for unsigned and signed autograph stickers and cards.
• Effectively communicates with Athlete Partnerships and Brand teams to resolve issues/discrepancies related to sticker autographs. Liaises between Athlete Partnerships, Brand, and Manufacturing to ensure a smooth end-to-end product lifecycle.
• Leads team of QC Supervisors and Leads, accountable for productivity, output, & coaching.
• Manages all data integrity across all components, player payments, and program assessments.
• Creates and tracks quality control KPI's, to include unsigned cards/stickers received, signed cards/stickers received, defect rates, throughput/hour, and other critical KPI's.
• Responsible for managing Data Entry team, ensuring on-card inventory is organized/accurate, data entry is accurate and complete, and 100% on-time delivery of pack outs to vendors.
• Manages QC Backlog, ensuring backlog has clear burndown plan with appropriate communication on timelines.
• Supervises quality control training to newly onboarded associates and re-trainings for existing associates monthly.

The Ideal Candidate: 

• Bachelor’s degree in business, Analytics, Finance, or a relatable field, required.
• 6-8 years working experience, 3-5+ years of supervisory or leadership experience in manufacturing or production environments, preferred.
• Experience building and leading large teams with a track record for coaching and developing new talent
• Strong critical thinking, problem-solving ski