Audio Visual Technician (Photographer)

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Secret

Public Trust/Other Required:

None

Job Family:

Video Teleconferencing

Job Qualifications:

Skills:

Audiovisual Equipment, Audiovisual Productions, Audio Visual Services, Audio Visual Support, Photography

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important. 

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.  We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on an Audio-Visual Technician joining our team to support the National Guard activities at Arlington, VA.

At GDIT, people are our differentiator. We are seeking a customer service centered AV Photographer to provide timely and professional support to users.  To be successful in this position you need to be collaborative and willing to work within a team. While you will need to be a self-starter, completing tasks on your own, working together is critical in this role. You will be interfacing with users and senior staff. Therefore, you should be articulate in your communications. You will need to explain technical intricacies to end users in a way that is easily understood. You will need to maintain a high-level customer service focus, exhibiting expertise, courtesy, timeliness, and professionalism. Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email, IM messages (IM), and voicemail messages for customers seeking help. Install, modify, and repair computer hardware and software.

• The AV Photographer supports individual photo sessions for DA and Command photo sessions and special events and other various events as requested by customer.

• Responsible for supporting DATMIS which is a DOD repository for official government photos.  

• Photo editing skills is a priority.

• Video editing skills.  

• Ability to support conference room systems utilizing audio/video equipment (microphones etc.) used in the execution of VTC’s, live events and MS Teams meetings is desired but not required

• Receive, accept, and schedule DA and Command photo requests through the Army’s Visual Information Ordering Site (VIOS).

• Operate the photo studio IAW Army Regulation 640-30. 

• Provide advice and guidance to photograph subjects on proper uniform appearance IAW Army Regulation 670-1.  

• Prepare DA photos and Command photos using COTS software. 

• Edit photos within DAPMIS regulations. 

• Maintain a current DA Photo Management Information System (DAPMIS) account and upload DA photos to the DAPMIS. 

• Distribute Command photos to customers electronic or printed hardcopy, as requested 

• Ensure still photo equipment and software is in good working condition with proper maintenance and warranties. Inform Government when equipment and software are not functioning, expiring, and/or in need of replacement.

• Testing of equipment to ensure systems are operational

• Cleaning, repairing and maintaining of equipment

• Provide technical assistance to users of equipment, train end users on the proper use of hardware and software.

• Manage and use Outlook calendar and ticketing system to:

  • Proactively check ticket queue for new emails and create and assign tickets for those emails.

  • Ensure that tickets are actively being worked on and updated, and that no tickets are unassigned.

  • Escalate tickets as needed.

  • Ensure all tickets worked include the problem, the solution, the end user, initiation and completion time, and end user satisfaction. 

  • The resolution shall be in sufficient detail to allow another support technician, not familiar with the problem, sufficient information to resolve the same or similar problem without extensively researching the issue again.

  • Notify the team lead