Audio Visual Operations Supervisor, Meetings & Events

Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.

AV Supervisor, NYC

Convene is seeking an experienced and dynamic AV Supervisor to join the opening team at 30 Hudson Yards. This is an exciting, full-time opportunity to be a key player in the launch of one of Convene’s premier event spaces. The AV Supervisor will report directly to the property’s Senior Technology Manager with a dotted lined to our General Manager and our Regional AV Manager. 

 

About 30 Hudson Yards:

Spanning 72,000 square feet on the 24th floor of 30 Hudson Yards, this Convene location offers ten uniquely designed event spaces, including a grand hall with a capacity for 750+ guests. The venue can also accommodate full buyouts for up to nearly 1,500 guests. 

 

What You’ll Do:

The AV Technology Supervisor effectively oversees the setup, strike and execution of program details provided by the Technology Manager. We need someone that is self-motivated and organized, as well as an effective communicator. As an AV Technology Supervisor, you will work closely with customers to deliver an excellent meeting, conference, and working experience.

• Effectively delegate instructions to all technology team members and temporary staff on site
• Responsible for proper equipment maintenance, inventory, and storage
• Ensure completion of assigned tasks to technology specialists and labor vendors
• Determine labor and equipment needs along with scheduling on a weekly basis
• Maintain a constant line of communications with onsite and regional leadership
• Accurately perform daily, weekly, and monthly check lists
• Maintain a positive relationship with clients and staff through effective communication
• Present a professional image that meets company dress codes
• Possess an in depth knowledge of all facility technologies, equipment, and SOPs
• Able to accommodate a rotating work schedule that includes nights, weekends, and occasional long hours
• Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels
• Preprogram coordination with clients and internal stakeholders ensuring that all client technological needs are met and in place for their arrival
• Provide a consultative approach to onsite technology enhancements for client programs
• Assist in any areas of daily operation

Responsible for Training & Development:

• Cross-train in other conference center related areas
• Assist with developing healthy employee relations climate, including employee motivation and coaching
• Participate in collaborative project efforts with both the technology team and other departments
• Mentor Technology Specialists to provide a consistent level of customer service
• Interview and make hiring recommendations for all positions in the department using targeted selection
• Stay current on industry trends in special events/meetings through benchmarking, trade publications, competitive shopping, and special event conferences
• Review all departmental SOPs on a quarterly basis and update as needed

What We Look For:

• Flexible and long hours sometimes required including weekends and holidays
• Required to move, set/strike equipment up to 50 lbs. without additional assistance
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, or walk for an extended period of time
  
  Equipment & Technical Qualifications
  
  
• Audio: 4-24 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push to talk microphone systems, audio recorders, Biamp Tesira systems
• Video: Switchers, projectors, LCD displays, LED Video Walls, Crestron DM/NVX systems
• Lighting: Up lights, GOBOs, Basic dimming
• IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operate and troubleshoot hard/soft video codecs
• Control: Familiarity with Crestron control systems and associated hardware
  
  

Compensation:

The above jo