Audio Intercom Systems Manager (Information Technology Team)

Overview /Objective 

As Audio Intercom Systems Manager (Information Technology Team), you will be responsible for the product lifecycle activities for a portfolio of Communications equipment.  This includes understanding the business facing issues of the department(s) who utilize your product(s), creating/updating product management deliverables (support models, roadmaps, training strategy, product reviews), managing 2nd Level Application Support, application training, product administration and 3rd party vendors that support the product(s).  In addition, you will be responsible for project related tasks and/or deliverables for projects that impact your product(s).  

Lead the audio intercom and wireless technologies area of football technology team. Working closely with all vendors and partners in audio comms space to push innovation, deliver solutions on time, fix bugs and meet expectations. Manage project timelines with vendors, travel to stadiums for field testing and development of solutions. Manage workstreams for league intercom solutions for NFL venues, international games, Draft, Pro Bowl, Super Bowl, tent-pole events.  

You must be able to communicate with all areas of the organization and establish a strong relationship with stakeholders, vendors, and IT shared services to find innovative solutions that are aligned with the organizations short-term and long-term objectives.  You will work with the business and IT to define objectives, helping them understand the product positioning, key benefits, and target use cases. You will also serve as the internal and external evangelist for your product offering, often working or embedding yourself with the business to expand your understanding of the drivers that influence their requests. This will include managing the resolution of production support related issues. You will work with project management, business analyst and technical counterparts to define product release requirements. You will also serve as the liaison to the vendor, establishing a business relationship with their customer success, support, and product management teams.  

Responsibilities 

• Serve as the intersection between business, technology, and user experience.  

• Manage Existing NFL Communication systems.  Coach to Coach (C2C), Coach to Play (C2P), Official to Official (O2O), and all League Communications for Football Operations, Officiating, Player Health & Safety, and Broadcasting Department.  

• Work with Business Relationship Managers to act as the voice of the business within IT and be passionate about the delivering a high-quality user experience.  

• Develop and maintain working relationships with application owners and ensure communication is customer focused and professional.  

• Serve as 2nd Level Support for application and work with various support teams to resolve issues.  

• Creation and maintenance of key deliverables associated with the product i.e., support models, roadmaps, etc.  

• Manage the creation of and/or create training material and provide training to end users as needed.  

• Must understand the applications architecture and technology stack and most importantly understand the level of effort involved to support and enhance the product.  

• Evaluate the tradeoffs between features and maintainability to avoid feature creep and high maintenance burdens.  

• Define high-quality and comprehensive product requirements and ensure they address the customer use case.  

• Provide constructive feedback to technical staff during all phases of the software lifecycle to keep development priorities aligned with business needs.  

• Manage customer expectations and ensure business and technical staff share the same goals and timeline.  

• Assess the measurable business value of customer requests to prioritize work and ensure that benefits justify costs.  

• Manage vendor relationships and contribute enhancement requests to their roadmap.  

• Stay informed on the vendors market position, product roadmap, the vendors competitors and potential partner relationships for th