Asst Store Mgr - Service

About the Role 

In partnership with the General Manager, promotes a sales culture by motivating and inspiring others to achieve individual and team measurable goals. Manages Units Per Transaction, Average Trans, Conversion and Sales Per Hour. In partnership with the General Manager, provides leadership by analyzing Week To Date, Month To Date, Year To Date sales and develops action plans to drive top line sales. In partnership with the General Manager, reviews payroll budgets and P&L to ensure store’s contribution is on target. Ensures the individual and collective skills of the team are effectively utilized, building a strong People First culture. Prepares for future growth by identifying on-going personnel needs, actively recruiting and hiring top talent. 

 

You’re excited about this opportunity because you will... 

Sales Generation:  

• Ensures the sales floor is adequately staffed from a sales and tactical perspective, providing World Class Service 

• In partnership with the General Manager, analyzes business trends and creates/implements/communicates weekly plans to ensure Units Per Transaction, Average Trans, Conversion and Sales Per Hour goals are achieved. Develops/implements and manages outreach/clientele programs for associates to drive sales 

• Develops contests and other motivational programs to motivate associates to increase sales and raise team spirit 

• Ensures all associates complete ticket to leave and follows-up appropriately to increase store performance 

• Performs hourly reads, analyzing Units Per Transaction, Average Transaction, conversion and Sales Per Hour and manages staff productivity by developing/implementing strategies to meet and exceed sales 

• Manages the customer/associates experience, team-selling and coaching on the moment to increase productivity 

Human Resources   

• Assesses associate personnel needs on a continuous basis and prepares for future growth by actively recruiting top talent at all levels 

• Manages ongoing training programs to ensure staff is trained in product knowledge, GUEST and operational systems 

• In partnership with the General Manager, identifies future leaders and mentors them by creating action plans to improve skill sets and increase scope of job responsibilities 

• Assesses associate performance and provides on-going feedback through one-on-ones, developmental plans and performance appraisals 

• In partnership with the General Manager creates and maintains an environment where all associates are treated fairly and with dignity in accordance with our People First Philosophy 

Store Presentation   

• Ensures brand merchandising/display standards are maintained and that store is consistently replenished from back of house to front of house 

• Manages seasonal floor set implementation and seasonal merchandise updates through proper planning and business partnerships 

• Analyzes business trends, inventory levels and customer feedback with General Manager and makes appropriate merchandising/display adjustments 

• Manages markdowns and necessary product moves to ensure proper signage and placement 

• Communicates with General Manager inventory levels, markdowns and trends 

• Establishes and maintains a safe work environment and ensures ongoing training and awareness 

Operations    

• Ensures all company policies and procedures are consistently followed 

• Works with General Manager and peers to develop best practices 

• In partnership with General Manager, prioritizes, plans, and adjusts schedules and agendas to ensure all business goals are achieved 

• Uses critical thinking and is tactical and flexible in managing processes, routines and best practices to limit company exposure and loss 

• Controls payroll and manages store operating procedures including supply levels, courier costs, cash control and correct billing and coding. Ensures appropriate follow up 

• Manages inventory cycle counts 

• Ensures merchandise is properly packaged, ticketed and logged 

• Manages the flow of product to and from off-site locations 

• Ensures outside vendors and suppliers are following company Policies and Procedures 

• Supervises all client service issues including delivery/pick-up and resolution of outstanding issues through effective utilization of client information reporting system 

• Acts as a liaison between Customer Care Department and store to help resolve escalated issues 

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