Associate Technology Business Services Assistant

About this role:

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more about the career areas and lines of business at www.wellsfargojobs.com

Wells Fargo is seeking an  Associate Technology Business Services Assistant as part of Consumer and Small Business Banking Operations

In this role, you will:

• Support the technology team in providing solutions to the internal partners and external customers for any technical issues in their respective functional area
• Be responsible for recording inquiries as well as repair and service requests
• Track service request status and follow up with the client to ensure client satisfaction
• Perform routine operational and customer support tasks related to technology
• Receive direction from supervisor and escalate questions and issues to more experienced individuals
• Interact with immediate team on basic information related to routine tasks
• Interact with internal and external customers regarding any technical issues in their processes

Required Qualifications:

• 6+ months of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience with these programs/systems such as: Aceyus, Customer Interaction Workspace (CIW), Customer Information View (CIV), Genesys Administrator Extension (GAX), HOGAN, Supervisor Plus, Verint ServiceNow, SharePoint, Splunk
• Experience with desktop, laptops, PCs, and telecommunications technology
• Experience providing technology production support including troubleshooting for intranet and/or web internet applications/computer software problems
• Experience within customer service and/or call center environments
• Proficient Microsoft Office (Excel, LiveMeeting, Outlook, PowerPoint, SharePoint, Teams, Word) skills
• Proficient collaboration and influencing skills to achieve solutions that meet the needs of the organization; able to resolve issues, and overcome obstacles
• Proficient communicating and presenting complex information to multiple levels of the organization skills with high attention to detail and accuracy
• Ability to collaborate and execute in a fast paced, high demand, environment while balancing multiple initiatives, priorities, and projects
• Ability to exercise independent judgment to identify and resolve problems
• Ability to interact with integrity and a high level of professionalism with all levels of employees including management
• Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
• Ability to provide strong customer service while listening, eliciting information efficiently, and resolving technical issues
• Ability to work effectively in an individual and team environment, across all organizational levels, where flexibility, collaboration, and adaptability are important
• Excellent verbal, written, and interpersonal communication skills with demonstrated experience engaging and influencing stakeholders

Job Expectations:

• Training: On the job training. Must be able to attend full duration of required training period 

Available work shifts: Shift will be assigned, and is subject to change, based upon business needs.

• 2:30 p.m. - 11:00 p.m. ET, Friday-Tuesday
• 4:30 p.m. - 1:00 a.m. ET, Thursday-Monday
• 4:00 p.m. - 12:30 a.m. ET, Sunday-Thursday

• Adhere to standards outlined with written policy as well as applicable State and Federal regulations
• Ability to work nights, weekends, and/or holidays as needed or scheduled
• Flexibility to work in a 24/7 environment

• Must have flexibility to work overtime with less than 12 hours’ notice

• Position offers a Hybrid schedule/after training
• This position is not eligible for Visa sponsorship

Posting Location:

• 1525 W W T Harris Blvd CHARLOTTE, NC (Selected candidate must reside within a commutable distance to this location and must be able to work on-site at the posted lo