Associate Technical Partner Manager

Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!

As an Associate Technical Partner Manager (ATPM) at Yext, you will build, optimize, and maintain a portfolio of integrations across the Yext Publisher Network. In this role, you will also troubleshoot integration issues, execute onboarding workflows, monitor and analyze system health data, and collaborate with both internal and external stakeholders to drive integration and operational improvements.

This is a technical, problem-solving, and cross-functional role where you will be expected to work autonomously, troubleshoot issues beyond basic documentation, and help refine operational processes to ensure integrations function effectively. You will receive general guidance on projects but will be expected to manage tasks, make trade-offs, delve into technical documentation, and escalate risks independently.

The ideal candidate is technical, organized, detail-oriented, and eager to learn, with strong problem-solving skills and a passion for data analysis, APIs, and integrations.

What You'll Do

Publisher Integration & Management

• Own a portfolio of integrations, ensuring their continued health and development 
• Monitor integration integrity using technical tools like SQL, Snowflake, Python, Grafana, visualization dashboards, and system logs; Identifying discrepancies and performance issues and driving their resolution
• Assist in the onboarding of new integrations following established workflows while proactively identifying areas for process improvement.
• Participate in technical discovery calls and investigations with prospective publishers 
• Investigate and troubleshoot data sync and display issues, escalating to internal or external partners as necessary.
• Ensure accuracy and quality of integrations by building and executing test plans, verifying data integrity, and supporting documentation updates.

Technical Troubleshooting & Process Improvement

• Analyze API traffic, data pipelines, and system logs to diagnose and resolve integration issues.
• Use SQL/Snowflake to query large datasets, identify trends, and surface insights on integration health.
• Write scripts (Python preferred) to automate monitoring and troubleshooting tasks; reducing manual load.
• Work with Engineering and Product teams to refine technical workflows and implement publisher improvements.
• Participate in (and sometimes own) quarterly projects that improve team KPIs

Collaboration & Communication

• Act as a liaison between internal stakeholders (Product, Engineering, Client Success, Support, etc) to ensure smooth operations.
• Serve as the primary contact for a suite of publishers’ technical teams to troubleshoot integration issues and align on best practices and roadmaps
• Communicate technical issues and business impacts clearly to both technical and non-technical stakeholders; including clients
• Document findings, maintain integration logs, and contribute to internal knowledge bases to improve efficiency.

What You Have

• 1-2 years of experience with a BA/BS in Engineering, Computer Science or a related technical field
• Ability to analyze data and troubleshoot technical issues – Working knowledge of SQL, Python, and APIs.
• Strong problem-solving skills and ability to work well within both structured and unstructured workflows while improving processes.
• Technical curiosity and willingness to self-teach in a fast-paced, ambiguous environment.
• Excellent communication skills, with the ability to explain technical issues to both engineers and business stakeholders.
• Strong organizational and time management skills, capable of handling multiple projects at once.
• Ability to work autonomously and escalate risks/trade-offs when necessary.

Bonus Points

• 2+ years of experience in technical support, integration management, consulting, or related fields.

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Pay ranges at Yext are established based on an analysis of salaries for positions with a similar lev