Associate Technical Director (Theater Operations)

POSITION SUMMARY
The Associate Technical Director (ATD) supports all aspects of technical production, show advances, planned maintenance, architectural reconfigurations and operation of assigned performance venues and event areas. The Associate Technical Director works under the direction of the Technical Director (TD) and Sr Show Systems Manager (SSM) to focus on operational production support including audio, video, lighting, staging and show systems to ensure the smooth operation of production throughout the dr phillips center. In conjunction with the TD and SSM, the ATD also assesses, develops and implements technical training programs/guides for internal technical staff to deliver product excellence.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES
• Support the daily technical operations of the venue’s performance and event spaces with a focus on technicians and show systems. Provides guidance and recommendations on audio, lighting and video installations.
• Analyze the technical needs of performances and events to effectively communicate, plan, schedule and implement the design (audio, video, lighting etc.) and equipment needed; and resource staffing needs to ensure a successful presentation.
• Troubleshoot and diagnose equipment and system failures - consulting with managers remotely for advanced troubleshooting - and provide immediate corrective action.
• Perform necessary inspections and organize preventive maintenance, software updates and hardware replacement of venues’ production systems – audio, lighting, video and LAN networks.
• Lead in-house production crew in architectural reconfiguration (changeover) of multiform theatrical venues.
• Review current systems and procedures with an eye towards continuous improvement. Recommend areas for improvement and implement new processes as approved by leadership.
• Provide on-site direction for set-up, troubleshooting and operation for non-union labor as required for productions and events. Ensure all work is executed in a safe, cost conscious/efficient manner while ensuring a high quality of product.
• In collaboration with the Technical Director, assess, develop and implement technician training program. Lead training classes in general subjects as well as identified specialties (such as lighting, audio etc.) Maintain detailed records of such training.
• Maintain physical and technical readiness of stage, support areas, and equipment, as required, including routine maintenance and repair of production equipment along with keeping detailed records of maintenance checklists.
• Maintain inventory of production consumables and budget replacement items within production/technical budgets.
• Responsible for ensuring compliance with all policies and procedures that relate to the department as well as local, state, and federal laws and regulations (including OSHA).
• Administrative responsibilities to include recruiting, scheduling, payroll, and budgets. Interviews, hires, trains, supervises, counsels, disciplines, and evaluates performance of team for the efficient operation of the department. Schedules and directs team colleagues in their work assignments.
• Follow and support all operational policies and procedures. Assimilate into the arts center culture through understanding, supporting and demonstrating the core values. Maintain a professional and friendly relationship with other departments, colleagues and partners. Responds promptly to all inquiries, feedback and items of concern.
• Able to remain calm under pressure. Ability to work effectively with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy. Maintain Dr. Phillips Center standards of customer service at all times.
• Able to effectively communicate in English in both written and oral forms.
• Other duties as assigned.
KNOWLEDGE AND EXPERIENCE
• Bachelor’s degree and/or five years demonstrated experience in leading technical theater operations teams. Advanced degree in specialty discipline such as technical direction, lighting design or audio design preferred.
• Thorough knowledge of lighting, audio, stage, production-related I.T. systems and other theater systems. Must have a great understanding of the creative deliverables across a multitude of mediums.
• Excellent communication, interpersonal, and presentation skills. Must have experience creating training materials and presentations as well as exceptional recordkeeping skills for training documentation.
• Previous supervisory/management experience required. Ability to demonstrate skills and provide encouraging and corrective feedback to a workforce with varying degrees of experience.
• Experience in Show Systems networking including looking through QSYS designer, familiarity with Dante and NDI and experience working within the Bl