Associate Support Specialist - IT & Networking

Join Us at Gloo: Help Us Build the Leading Technology Platform to Serve the Faith Ecosystem. 

At Gloo, we believe relationships catalyze growth—and when technology serves relationships, the world can be transformed, one life at a time.  We recognize the faith ecosystem is broad and diverse. It includes churches, parachurch ministries and thousands of non-faith based organizations committed to advancing the flourishing of people. Our purpose is simple yet profound: to shape technology as a force for good, so that people can flourish and communities can thrive.. Therefore, our mission is to build the leading technology platform to serve the faith ecosystem.

We are a mission-driven organization, guided by four core principles:

• Shape Technology for Good: Whether it’s AI tools, dashboards, or communication tools, we empower leaders with values-aligned solutions that amplify their missional impact with tools they can trust.
• Serve Those Who Serve: From pastors and donors to network leaders and content creators—we’re passionate about providing technology that helps them do more of what they are called to do. 
• Release Collective Strength: We connect the diverse faith ecosystem—churches, parachurch ministries and thousands of non-faith based organizations committed to advancing the flourishing of people—so they can achieve more together than they could alone.
• Enable Ecosystem Trust: Trust is the foundation of a connected faith community. We enable transparency, digital rights management, and simplicity to foster confident collaboration.

We are looking for talented, mission-driven individuals to join our team as we create innovative technology solutions that inspire and empower people to release the passion in every person, including you, to be all they were created to be. If you’re ready to make an impact with your talents and skills toward this purpose, we’d love to hear from you!

The Team:

Gloo360 is the premier managed services provider (MSP) division of Gloo dedicated to delivering comprehensive technology and operational support to non-profit organizations and mission-driven enterprises. By managing critical systems such as IT infrastructure, cybersecurity, cloud solutions, and enterprise platforms like Workday, Salesforce, and HubSpot, Gloo360 empowers its partners to focus on their core missions. Through innovative solutions, strategic integrations, and exceptional customer support, Gloo360 ensures operational excellence while driving efficiency, scalability, and transformative impact for the organizations it serves.

The Opportunity:

The Associate Support Specialists in IT & Networking Support Services will deliver exceptional IT support as part of Gloo360 managed service offering. This role focuses on managing helpdesk operations, resolving technical issues, and maintaining endpoint strategies for company devices to ensure a seamless user experience for customers. The Associate Support Specialists will oversee office productivity tools, IT onboarding/offboarding, and support for events and facility systems, serving as the first point of contact for technical assistance and ensuring optimal functionality of technology assets. This position is hybrid based in Orlando, FL, with a requirement to be in the office at least 3 days per week.

What You’ll Be Doing:

• Helpdesk Management
• • Monitor ticket systems and manage support requests through email, phone, Slack, and other chat services.
  • Escalate complex technical issues to senior staff while maintaining communication with users.
  • Provide multi-channel technical support and ensure timely resolution of user requests.
• Device Management & Endpoint Strategy
• • Implement and test endpoint management tools, ensuring devices are maintained in an automated, efficient manner.
  • Oversee the device fleet, ensuring functionality, usability, and adherence to company standards.
  • Conduct regular maintenance and updates to improve staff experience and overall system performance.
• Office Communications & Tech Support
• • Support office communication tools, including Google Workspace, M