Associate Solutions Consultant

About Index Exchange:

Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers.

We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large.

What’s it like to work at Index?

Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're‌ not just buzzwords.

We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.

Are you ready to join the programmatic evolution?

The Solutions Consulting team at IX operates at the intersection of Sales, Account Management, Software Development, and Marketing. As an Associate Solutions Consultant, you will support the delivery of technical solutions for small to mid-size publishers, gaining exposure to multiple aspects of the customer lifecycle. You will provide technical assistance, manage publisher accounts, and troubleshoot issues, working alongside cross-functional teams in a fast-paced, technology-driven environment.

Here’s What You’ll be Doing:

• Technical Support for Publishers: Provide hands-on technical support to small and mid-size publishers in account management, troubleshooting, and account configuration changes.
• Integration Expertise: Assist in onboarding new publishers, ensuring successful integration and optimization using Index’s publisher journey workflow.
• Day-to-Day Task Management: Use internal tools such as Salesforce ticketing systems to manage tasks, document progress, and keep client cases up-to-date.
• Tool Mastery: Become proficient in internal and external systems such as the Index UI support portal or Confluence, business intelligence tools like Looker, and other tools necessary for delivering solutions and troubleshooting client issues.
• Client Communication: Engage with clients through various channels, including email, Salesforce tickets, and video calls. Attend Quarterly Business Reviews (QBRs) as requested by the account management team to support client relationships and provide technical insights.
• Stay Informed on Products: Continuously update your knowledge on the latest product releases and operational procedures through internal training.
• Documentation: Contribute to internal documentation, capturing learnings and best practices to support the broader team.

Who You Are:

• Motivated & Adaptable: You thrive in a fast-evolving environment, with a strong desire to learn and grow in the field of digital media and AdTech.
• Technically Curious: You have an interest in understanding technologies, platforms, coding languages, and the evolving AdTech landscape.
• Process-Oriented: You are detail-focused and driven by processes, but you are also willing to identify areas for improvement and propose new approaches.
• Organized & Efficient: You are adept at prioritizing tasks, managing your workload, and meeting deadlines consistently.
• Collaborative Team Player: You enjoy working in a team environment, sharing knowledge, and contributing to group success.
• Inquisitive & Eager to Learn: You ask questions when needed and are committed to building confidence in operational processes, Index products, and industry trends.

Preferred Requirements:

• Education: College degree in Computer Science, Engineering, or a related technical field.
• Experience: 
  • 0-2 years of experience in Ad Operations or a similar role.
  • Familiar