Associate Sales Operations Manager

<div class="content-intro"><h3>About KiwiCo:</h3> <p>KiwiCo is an innovative eCommerce company dedicated to sparking creativity and curiosity in kids (and kids at heart!). Through both online and offline materials, we provide fun and engaging ways for kids to explore, create, and learn. Our primary offering is a subscription service where we deliver "whoa awesome," hands-on projects to kids. We also manage an eCommerce storefront and a content platform to inspire and educate. We take great pride and ownership in the products we build and in the community of parents and kids we serve.</p> <p>Our office is located in Mountain View, CA within walking distance to the Caltrain station. This position follows a hybrid work schedule, with 3-4 office days per week (depending on your team) and the remainder of the week working remotely.</p></div><h3 class="section page-centered" data-qa="job-description">About the Job:</h3> <div class="section page-centered" data-qa="job-description"> <p class="isSelectedEnd">KiwiCo is looking for an ambitious, self-motivated Associate Sales Operations Manager to join our Education Sales team. In this role, you’ll help scale our sales operations to efficiently and effectively serve our growing customer base.</p> <p class="isSelectedEnd">You’ll leverage your analytical and sales operations expertise to evaluate business performance, uncover opportunities to accelerate growth, and develop and optimize processes that enable our sales team to succeed. You’ll also work directly with customers, using your strong communication and problem-solving skills to drive customer success and build lasting relationships.</p> <p>The ideal candidate is a data-driven, highly organized, and proactive problem solver who thrives in a fast-paced environment and is excited to make a measurable impact on both our customers and our business.</p> </div> <div class="section page-centered"> <h3>Role and Responsibilities:</h3> <ul> <li>Manage the tools and systems that are critical for our sales process, including CRM, ERP, inventory and fulfillment systems.&nbsp;&nbsp;</li> <li>Enhance sales productivity by building and optimizing workflows and processes. This includes identifying and troubleshooting issues and building solutions for the long term.</li> <li>Collaborate with partners to streamline workflows, including finance, operations, customer care, and merchandising.</li> <li>Own the end-to-end process of tracking the sales funnel and operational metrics, and deliver regular insights to the business.&nbsp;</li> <li>Analyze the sales motions and team performance to define and deliver recommendations to improve the performance for sales management.&nbsp;</li>