Associate Product Manager

Impact you will make
As a Associate Product Manager at FinThrive focusing on the Patient Financial Assessment (PFA) product, you will play a pivotal leadership role in a rapidly expanding and high growth business unit. Your impact will be profound as you drive the development and refinement of solutions that significantly enhance payer operations and financial outcomes. In addition to developing new product features within Patient Insights, your responsibilities will extend to ensuring the sales team understands the key differentiators, implementation team knows how to properly implement and customer success can address challenging client issues. By leading this product, you will reinforce FinThrive's market leadership. Your efforts will be critical in building strong, lasting relationships with key stakeholders in the healthcare ecosystem, ultimately boosting client satisfaction and business growth.

What you will do
1. Product Strategy Development: Define and refine the product strategy, including identifying market opportunities, defining product vision, and creating a roadmap for future features and enhancements.
2. Team Leadership: Lead and collaborate with engineering, marketing, sales, and customer support, to ensure successful product development and launch.
3. Market and Customer Research: Conduct market research to understand customer needs and industry trends, and use insights to inform product decisions and strategy.
4. Product Lifecycle Management: Oversee the entire lifecycle of a product from conception through development, launch, and eventual phase-out, optimizing performance and profitability.
5. Stakeholder Communication: Serve as the key point of contact for stakeholders, ensuring clear communication and managing expectations across the board, from team members to executive leadership.
6. Performance Monitoring and Optimization: Monitor product performance metrics, gather feedback, and continuously seek ways to improve the product based on user interaction and business objectives.
7. Issue Resolution / Management: Serve as key leader in working cross-functionally to identify and correct product / technology issues. Key escalation point of contact for customers.
What you will bring
• Bachelor’s degree
• 1+ year of product related experience
• Excellent oral and written communications skills
• Excellent customer facing skills
• Highly proactive mindset required
• Ability to independently navigate through ambiguity and complex issues with minimal oversight

What we would like to see
◦ Healthcare domain knowledge


About FinThrive
FinThrive is advancing the healthcare economy.
For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive.

Award-winning Culture of Customer-centricity and Reliability
At FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture.


Our Perks and Benefits
FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits.

FinThrive’s Core Values and Expectations

• Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
• Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations


Physical Demands

The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Statement of EEO
FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to pr