Associate, Process Improvement

<p>Hi, we're Oscar. We're hiring an Associate, Process Optimization to join our Member Provider Service Optimization team.</p> <p>Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.</p> <p><strong>About the role:</strong></p> <p>You will work with business and technical stakeholders to solve operational problems, improve internal workflows, and represent service-delivery needs in company-wide projects. You will support the design, optimization, and implementation of processes to guide efficiency, reduce member/provider friction, and support technology modernization. This requires conducting root-cause analysis, documenting requirements, building project plans, analyzing performance metrics, and managing change across multiple projects simultaneously.</p> <p>You will report into the Product Implementation Manager.</p> <p><strong>Work Location: </strong>This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid</p> <p><strong>Pay Transparency: </strong>The base pay for this role is: $93,600 - $122,850 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, and annual performance bonuses.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Lead the end-to-end management of operational improvements and workflow optimization projects, driving collaboration, seamless adoption and completion.</li> <li>Improve readiness for strategic implementations and technology launches by developing training materials, creating clear communications, and updating internal knowledge management repositories to minimize colleague friction.</li> <li>Partner with business owners to implement scalable procedural countermeasures that eliminate immediate process breaks and replace manual workarounds.</li> <li>Mentor team members and promote colleagues' growth</li> <li>Compliance with all applicable laws and regulations</li> <li>Other duties as assigned</li> </ul> <p><strong>Requirements:</strong></p> <ul> <li>3+ years of work experience in Health insurance, Health System, or related field</li> <li>2+ years of experience with end-to-end project management</li> <li>2+ years of experience designing and improving workflows and standing up accompanying operating and technical procedures</