Associate Network Engineer

Support complex network technologies through defined day-to-day BAU activities.
*This is a 2nd shift position with an estimated schedule of 11am-8pm CST.*

Key Responsibilities

• Work to completion on incidents, problems, and requests as required.
• Seek out and actively review network configurations to ensure they remain optimized and functional, while providing near real-time corrections to the enterprise environment.
• Perform troubleshooting and diagnoses of system problems and failures.
• Use available tools to quickly resolve issues and limit impact to active incidents in a sometimes-high-energy environment.  
• Ability to communicate effectively to large groups, regarding actions taken and identified root cause(s) of event(s).
• Recommend and implement preventative maintenance, technical changes and/or upgrades of the network environment, in accordance with corporate network standards and best practices for continuous improvement.
• Provide 2nd-tier support for a broad range of network technologies and serve as a team escalation point for those same technologies, providing troubleshooting and resolution leadership for any related issues.
• Assist and guide peers to develop highly reliable solutions.
• Create and improve processes, procedures, and supporting documentation to enhance the team’s ability to fully support the network.
• Review, distribute and communicate documentation with the necessary teams. 
• Provide vendor engagement and proper interaction with the necessary teams. Strong desire to leverage available training to improve personal skillsets, with a focus of team enhancement and to help in advancing personal career.

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Required Qualifications

• Associate degree or equivalent.
• 3-5 years of relevant work experience.
• 2-3+ years of problem/incident management and troubleshooting experience within a technology operations environment. 
• 3+ years of Network Security technologies experience in several of the following areas: F5 Experience in the following: LTM; GTM; APM; and ASM, Palo Alto Firewall experience, DNS/DHCP/IP Management – troubleshooting experience. 
• ​Understanding of Infrastructure cabling, firewalls, load balancer’s, switches, routers, and SDWAN technologies .
• Strong organizational skills, with the ability to handle numerous projects simultaneously with great attention to detail, urgency, focus and discipline.
• Confident and comfortable taking the lead during troubleshooting or recovery scenarios. 
• Proven analytical and problem-solving abilities, with ability to collect and present meaningful system statistics and other metrics.
• Experience provisioning and maintaining network technology hardware and software. 
• Knowledge in Cloud-based Network Security technologies.

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​Preferred Qualifications

• WAN/LAN Routing and Switching IOS XE(non SD-WAN),
• LAN/Campus Switching, Data Center Switching
• Cisco Wireless - Prime - Catalyst Center(DNA Center) 
• Route/Switching Protocols BGP – OSPF - EIGRP - Tunneling DMVPN - GRE – IPSEC 
• Cloud Compute AWS – Azure 
• Experience using Service Now for Incident/Change/Problem Management. 
• Familiarity with automation and scripting tools (e.g., Python, PowerShell). 
• Broad knowledge in some of these additional networking areas: SASE, Proxy,