About the Team

Our DashPass Partnerships team is dedicated to growing, improving and ensuring the mutual success of our integrated Partners. With our integrations, we manage a customer’s registration, benefit duration, and identification in real-time through custom integrations with our partners. As DoorDash expands the scale and breadth of integrated DashPass offerings, we are seeking talented individuals to join us and further enhance our technical prowess.

About the Role

DoorDash is looking for an Associate Manager to help manage and nurture relationships with our DashPass Partners, a critical part of DoorDash’s subscription business. We are seeking someone to join our team who can dive into data, triage nuanced issues, explain complex technical concepts to stakeholders, and assist our product team in identifying areas of opportunity. DashPass is one of DoorDash’s fastest growing & largest products, meaning you’ll have the opportunity to make a big impact on the company at large.

You’re excited about this opportunity because you will…

• Own the success of our DashPass Partner integrations by driving initiatives across technical teams, third party partners, and internal business stakeholders
• Identify, resolve, and escalate day-to-day integration-related issues
• Serve as the voice of DoorDash in managing external relationships with our DashPass partners, leading implementation and process improvement
• Partner with product, engineering, and growth operations to discover & drive opportunities for improvement that come from data analysis and merchant insights
• You’ll help define the integrations roadmap in collaboration with other product and operations owners

We’re excited about you because…

• You’re a problem solver - You like being presented with difficult problems, getting into the weeds to triage for root cause, & coming up with a plan
• You’re a relationship-builder – You can influence and motivate people at all levels across a variety of job functions, both internally & externally
• You are detail-oriented  – You are process driven & highly organized, with a passion for capturing all details in a way that is understandable to both business and tech
• You’re a project manager - You have strong project & program management skills with a demonstrated ability to manage numerous engagements at once
• You are analytical – You are able to interpret complex data and synthesize it into business insights that drive product prioritization
• You are a self starter - You have a proactive attitude and are willing to the the first step when it comes to identifying and implementing opportunities for improvement

Qualifications

• 4+ years of experience leading technology integrations / implementation with partners
• Demonstrated technical knowledge of integrations, APIs and, webhooks
• Proven track record of leading initiatives, working cross-functionally and externally to achieve goals, and succeeding in a team environment
• Hands-on working SQL experience to troubleshoot and self-serve
• Excellent written and verbal communication skills
• Bachelor’s degree required

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will