Associate Field Service Engineer

Company Description

Instron is a global organization that designs, manufactures, sells and services mechanical testing systems. 

Have you ever wondered how a potato chip always has the right crispiness level? Or, how your game controller can survive several drops whether you are excited for your win or upset by a loss? How about eyewear being able to withstand impact forces? Visit Instron’s YouTube Channel  to see our customer’s applications. And, check out Facebook Watch at https://fb.watch/a8ILPde4GP/ for additional video.

Our systems are trusted by 95% of the world’s largest manufacturing companies to gather critical data, informing the design of components and materials. You will find that our established strength, commitment to our core values and team focus provides an engaging work environment and offers exceptional opportunities for personal and career development.

Job Description

What You Will Do:

Summary:

The Associate Field Service Engineer (AFSE) delivers our service products at customer sites throughout the greater Jackson, MS area.  He or she does so in a manner consistent with Instron’s mission statement.

It is expected that the AFSE will protect and promote Instron’s premium image, product design philosophy, and accreditations. 

The AFSE will maintain an exceptional attitude and appearance and focus on the continuous improvement of his or her technical abilities and overall delivery of service. Primarily, the AFSE performs verification and preventative maintenance on basic systems. 

It is also common for the AFSE to repair, troubleshoot and install systems of lower complexity with the assistance of more senior staff.  It is expected that the AFSE will exceed his or her customers’ expectations whenever possible.

General Duties:

• A strong emphasis on personal and Team SAFETY procedures and requirements.
• Deliver basic preventative maintenance, verification, repair, and installation services at customer sites that are compliant with the applicable quality management system / accreditation documents.
• Efficient travel to customer sites in and outside of his or her assigned service territory.
• Document all service activities compliant with applicable service procedures.
• Maintain a strong focus on all assigned administrative tasks.  These include, but are not limited to, submitting “paperwork” (electronic and hardcopy) at appropriate intervals, maintaining a current call queue, obtaining purchase orders for all on-demand service assignments, assisting in the renewal process for service contracts, and updating customer information to ensure an accurate database.
• Promote sales of additional Instron product offerings (systems, accessories & service products). 
• Actively generate qualified sales leads using established procedures.
• Maintain all assigned company property in a manner consistent with Instron’s premium image and applicable policies.
• Continuous improvement of technical and non-technical skill sets via company sponsored training classes and self-directed educational / degree programs.

Temporary / non-traditional duties may be assigned by management, such as trade show setup / attendance, product seminars, hardware / software beta testing / development, etc

Qualifications

What We Are Looking For:

Education, Knowledge, Skills, & Ability Required:

• Work towards an AAS degree in Electronic Technology or military / trade school equivalent. AAS in Electro-Mechanical Technology preferred.
• Basic to intermediate computer system knowledge which includes experience with current operating systems and productivity software (Outlook, Word, Excel, Internet Explorer, etc.
• Knowledge of and experience repairing Electro–mechanical (closed loop control) systems.
• Excellent written and oral communication skills.
• Ability to comprehend and interpret basic technical information involving mechanics, electronics and materials science. 
• Must be able to interpret blueprints and schematics.
• Ability to understand Quality Systems and their intent.
• Ability to work independently with little supervision and manage diverse customer situations.
• Ability to manage a service schedule in a manner which results in timely service for our customers and an uninterrupted revenue stream.
• Ability to accept changes and recommend best practices, including positive participation in Team, Regional, and National meetings.
• Ability to successfully interact with his or her co-workers, manager, and other support staff in a positive and productive fashion; delivering a consistent, premium serv