About the Team

The DoorDash Enterprise team is responsible for the strategic vision, acquisition, and development of the largest restaurant groups in North America. Given the scale of our key partners, this role is critical to DoorDash’s growth and success in every market in which we operate. As an Associate on the Enterprise team, you will deliver and support an operational game plan for our top strategic partners and work cross-functionally with marketing, analytics, and product to drive our business forward.

About the Role

You will report to the Manager, Enterprise Partnerships, on our Enterprise Account Management Restaurants team in our Enterprise Organization. Once our offices reopen, we expect this role to be hybrid, with some time in the office and some time remote.

You're excited about this opportunity because you will…

Relationship Management

• Build and manage direct relationships with important partners throughout each brand, leading weekly partnership calls, providing reporting, and ensuring Merchant-first needs are met at all levels
• Operationalize the development, adoption, and scaling of opportunities to grow our partners' digital businesses with our largest convenience partners (i.e. launching new stores, expanding menus, pitching and building marketing campaigns, etc.)
• Help build client-facing materials (e.g., Quarterly Business Reviews, weekly partnership reporting)
• Severe as the quarterback to the wider Enterprise Account Management Restaurants team, supporting several Account Managers as the dedicated contact for all customer success-related matters, including but not limited to problem-solving day-to-day tactical issues for Merchant and ensuring overall Merchant support on the DoorDash platform

Data Analysis & Operational

• Build new and leverage existing analytics for our clients to provide insights for our largest convenience accounts
• Develop a deep expertise in how DoorDash’s processes, systems, and resources work, and how to use them to promote positive outcomes for our Merchants
• Liaise internally with partnership leads and cross-functional partners to guide special projects (i.e. store-level analysis of cancellation rates to identify areas of operational improvement, evaluating/troubleshooting escalated feedback)
• Oversee continued operational success for existing clients by managing the implementation of expansion plans (onboarding, development/scaling of support channels and processes)

We're excited about you because…

• You love working directly with clients; you create and maintain long-term relationships and have experience client-facing with enterprise cohort
• You are a problem solver at the core, with a strong bias for action
• You are passionate about using analytics to build insights around problems and opportunities
• You like rolling up your sleeves as much as you like the big picture
• You’re comfortable with a fast pace and several moving parts; we move quickly and are defining an entire industry
• You know how to take very broad challenges or opportunities and turn them into actionable projects with clear milestones and goals, with minimal guidance
• You have experience answering ambiguous customer inquiries and know when to escalate complex issues to the appropriate cross-functional teams to ensure rapid support 
• You are highly motivated; you are able to  work independently, while also able to build strong internal relationships and consensus on initiatives

Qualifications

• 3-4 years of experience in client success, consulting, account management, or sales, and direct enterprise account/client management (client/merchant facing) 
• Experience working closely with clients and owning a book of business as their point of contact for success and support-related matters
• Proven success working in cross-functional teams (e.g., with product, marketing, and operations) to build creative solutions
• Expert communication and interpersonal skills
• Bachelor’s degree 

Nice To Haves

• Previous industry experience 
• High-growth or early-stage startup experience
• Experience with marketplaces, operations, logistics, or unit economics
• Proficiency in one or more analytics & visualization tools  (e.g., Sigma, Google Products)
• Knowledge of CRM software (e.g., Salesforce)

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from D