About the Role:

Grade Level (for internal use):

Position Description: Associate Director, Salesforce Business Analyst

Grade: 11 (For Internal Purposes)

The Role: You will be responsible for working closely with Sales, Marketing, Product, and Technology teams to enhance and optimize the Salesforce suite of products.

The ideal candidate will manage and deliver components of engagement that includes analysis of current state business process and technology, process and functional design, future state prototyping and development related to Salesforce platform.

Responsibilities:

• Work closely with sales, marketing, and other counterparts to understand business processes.
• Design, develop and align strategic goals and objectives with key decisions regarding Salesforce.com products and business solutions
• Develop a Salesforce implementation plan for the business unit based on a situational awareness of various business scenarios and motivations
• Collaborate across business segments to find opportunities and showcase ideas in the Innovation and emerging business pipeline
• Gather requirements and recommend solutions leveraging Salesforce.com (strong bias toward native Salesforce functionality).
• Translate business needs into solution architecture requirements
• Lead agile development teams to design and implement innovate solutions with a focus on adhering to standards and best practices
• Provide advice on best practices and approaches to technology teams and internal business clients
• Perform tasks such as modifying security settings, establishing workflow rules, and generating reports and dashboards

Qualifications:

• B.S. degree in Computer Science, Software Engineering, MIS or equivalent combination of relevant work experience and education
• Experience in business analysis and technology implementation in enterprise environments
• Experience implementing or administering Salesforce Automation software in enterprise environments including identifying business requirements, collection of use cases/user stories, process design, testing, training and implementation support
• Strong expertise in at least two of the following areas is required:
  • System Implementation, Change Enablement & User Adoption
  • Salesforce.com Sales Force Automation
  • Salesforce.com Service & Support
  • Salesforce.com Communities and Mobile
  • Salesforce.com Force.com platform development
• Strong project management, problem solving and troubleshooting skills
• Certifications are a plus: (Salesforce Certified Administrator; Certified Sales Cloud Consultant; Certified Force.com Platform App Builder)

Compensation/Benefits Information (US Applicants Only):

S&P Global states that the anticipated base salary range for this position is $72,300 to $143,800. Base salary ranges may vary by geographic location.

In addition to base compensation, this role is eligible for an annual incentive plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, visit https://www.spgbenefitessentials.com/newhires.

About S&P Global Ratings
At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions.

S&P Global Ratings is a division of S&P Global (NYSE: SPGI).  S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.

For more information, visit www.spglobal.com/ratings

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that