Associate Director, Program Operations

Join us as we transform immunology and deliver medicines that help autoimmune patients get their lives back. argenx is preparing for multi-dimensional expansion to reach more patients through a rich pipeline of differentiated assets, led by VYVGART, our first-in-class neonatal Fc receptor blocker approved for the treatment of gMG, and with the potential to treat patients across dozens of severe autoimmune diseases.

We are building a new kind of biotech company, one that maintains its roots as a science-based start-up and pushes our commitment to innovate across all corners of our business. We strive to inspire and grow our company, our partnerships, our science, and our people, because when we do, we deliver more for patients. 

We are seeking a strategic and experienced Program Operations Associate Director to join our Patient Services Program (PSP) Operations team at argenx. This is a brand new position and will support both pre-launch program development initiatives as well as post-launch program transitions and standard operations. This will include working extensively across multiple functional areas, agencies and vendors to establish and evolve patient services.

Roles and Responsibilities:

Program Development and Implementation

• Design and deliver patient support programs that align with PSP goals and patient needs

• Collaborate with internal stakeholders to identify gaps in patient support and develop innovative solutions

• Plan and facilitate recurring team meetings to discuss and align on various program needs

• Create and maintain program plans and milestone tracking to align expectations and deliver on time

• Develop program policies, SOPs, and supplemental materials to ensure consistency and compliance with regulatory requirements

• Manage and improve quality standards of program correspondence, resources and materials associated with the program. Represents team at review committee focused on program operations, as needed

• Lead content and deliverable development to support workstream execution and ensure milestones are reached

Operational Management

• Assess program operations to identify opportunities for process improvements, system enhancements, and business rule considerations

• Establish and maintain program reports to provide visibility into program and vendor performance

• Develop various program update content for leadership and cross-functional awareness and transparency

• Support case management by reviewing with our partners to discuss status, address bottlenecks and ensure proper workflow is followed

• Facilitate timely resolution of patient inquiries and issues by coordinating with relevant internal partners and vendors

Stakeholder Collaboration

• Lead cross-functional efforts required to build sustainable solutions and establish efficient ways of working

• Serve as a business liaison between PSP functions and other cross-functional partners to ensure program alignment and transparency

• Work closely with Legal and Compliance functions to ensure program materials are compliant with laws and regulations, as well as business expectations

Education, Experience and Qualifications:

• Bachelor's degree in a relevant field and advanced degree (MBA) preferred

• Minimum of 10 years of experience in a pharmaceutical company, healthcare program management, or consulting organization with a focus on patient support services, preferably in the life sciences sector

• Proven track record in leading strategy and operations for multiple support programs

• Outstanding interpersonal skills: Build strong working relationships and manage conflict

• Strong organizational skills: Ability to adapt to change in a high-energy and fast-paced environment

• Excellent communication skills: Clear and concise written and verbal communication to effectively convey information across levels

• Project management skills: Experience working independently and highly detail oriented when developing, executing, and monitoring project plans to meet deadlines

• Analytical skills: Ability to gather and interpret data to inform decision-making

• Strategic thinking: Ability to identify opportunities and develop a plan to address challenges

• Cross-functio