Associate Director, Procurement, GBO Process Excellence

Working with Us
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The Associate Director, Global Business Operations - Process Excellence position is a strategic role focused on driving operational excellence, process optimization, and alignment across Global Business Operations (GBO) Procurement, business partners, and key suppliers. Serving as a strategic advisor and internal consultant, this role leads the development and execution of process excellence strategies, performance frameworks, and change management initiatives that support Procurement, Finance, and enterprise priorities and deliver measurable value. The primary objective is to streamline ways of working and establish best practices that enhance Finance operations’ suppliers and key outsourced and consulting third-party relationships. This role includes optimizing financial planning and analysis, spend management, and savings realization through close alignment between Procurement and Finance. This is role is focusing on global supplier solutions that are innovative, compliant, and cost-effective.

Major Responsibilities and Accountabilities:

• Execute Procurement Service Provider governance initiatives, manage outsourced supplier relationships in partnership with the business while developing and applying metrics and Key Performance Indicators (KPIs), Overseeing contract management, and facilitating continuous improvement and innovation for key consulting, GBO outsourced, and Finance operational relationships.

• Lead the design and implementation of process improvement initiatives and develops standardized operating procedures, reporting and dashboards.

Supplier Solutions Execution

• Aligned with Procurement and business leadership, implement and manage supplier solutions that are innovative, compliant and cost effective. Key service areas include:

  • Corporate Card Programs (in alignment with Finance and the BMS Cash Leadership Office)

  • Requisition to Pay & Record to Report operations

  • Expense Management

  • Order to Cash Services

  • Tax Services

  • Consulting Services

Contract Management and Value Maximization

• Develop and oversee standardized and optimized contract management processes for key suppliers, working in partnership with Procurement category leads and business teams to ensure agreements are structured to protect and advance company interests.

• Review key agreements and contracts to minimize contract leakage and continuously improve and maximize the value of existing supplier relationships.

• Ensure compliance with preferred supplier programs, third party risk management, and supplier governance frameworks to enhance supplier reliability and mitigate risks.

Performance Monitoring

• Develop, apply and track performance frameworks, metrics, KPIs, and performance dashboards to monitor supplier performance and contract compliance.

• Support Consulting Services governance, reporting, analytics, and dashboards.

• Coordinate performance reporting for leadership.

Process Excellence and Continuous Improvement

• Drive initiatives that deliver measurable value and satisfaction for BMS by optimizing supplier relationships and contract execution.

• Identify and eliminate inefficiencies and improve stakeholder experience. Optimize processes and governance to enhance agility and decision-making.

• Function as a change agent, promoting a culture of accountability and innovation in service provider governance.

Cross-Functional Collaboration & Stakeholder Engagement

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