Associate Director, Patient & Caregiver Solutions Program Optimization

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Marketing

Job Sub Function:

Strategic Marketing

Job Category:

People Leader

All Job Posting Locations:

Titusville, New Jersey, United States of America

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

J&J Innovative Medicine is recruiting for the Associate Director Patient & Caregiver Solutions (PCS) Program Optimization, located in Titusville, New Jersey.

Job Description

An important aspect of patient unmet need includes helping them start and stay on their medicine for the best chance at treatment success. The Patient Engagement and Customer Solutions (PECS) organization serves patients, during their treatment journey with Johnson & Johnson therapies, to help overcome challenges to fulfillment, on-boarding and adherence.

The Associate Director, PCS Program Optimization is part of the Patient & Caregiver Solutions team within PECS and will lead standardization of business activities across Companion support programs (Nurse Navigator, Nurse Guide, Care Navigator), as well as support program specific launches, optimizations, and capability enhancements. Additionally, the AD will shape the evolution of the newly designed J&J withMe patient customer relationship management (CRM) system across the Innovative Medicine portfolio. This role will partner closely with peers within their own team and across the broader PECS & Johnson & Johnson Technology (JJT) teams to meet these goals in support of patients and customers who leverage our Companion programs as part of the patient support services across the portfolio.

Day in the Life

Every patient’s healthcare experience is unique - shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop treatment is overwhelming. J&J recognizes this, and wants to create an experience that is personalized, helpful, and hopeful.

Day-to-day Responsibilities

The Associate Director, PCS Program Optimization develops & implements standardizations, enhancements and integrations across Companion programs and platforms. They collaborate to develop & deliver training for impacted teams and manage program/project deliverables to create best in class experiences for patients & caregivers.

Their day-to-day responsibilities include:

• Companion Program Optimizations: Lead standardization, optimization, and capability enhancements for the portfolio of Companion programs, drive scaling of best practices and shape the evolution of Companion program integrations and platforms in accordance with business needs, relevant regulations & internal policy.
• Customer Relationship Management (CRM): Represent Companion programs operational needs and use cases to shape design and enhancement roadmap for new & existing CRM systems. Challenge the status quo to drive efficiency, data integration and accuracy and improve operations. Shape requirements to deliver necessary integrations and an optimal patient / customer experience.
• Collaboration: Partner with multiple vendors providing patient support, technology integrations, asset development and more. Partner internally with the peers within your team and across Patient Customer Care Solutions, Strategic Insights and Analytics, Digital Solutions, JJT, TA specific Px partners and more.
• Solution Excellence: Use patient analytics, voice of customer, internal and external benchmarking, and compliance monitoring to inform continued optimization and/or standardization of program performanc