Associate Director, Onboarding, Implementation & Training

Title: Associate Director, Onboarding, Implementation & Training 

College Board - BigFuture Division – Recruitment & Enrollment Solutions unit  

Location: This is a remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). All CB employees are required to occasionally travel to meet in person for business purposes. 

Role Type:  

• This is a full-time position 

About the Team   

The Recruitment & Enrollment Solutions (RES) team is comprised of dedicated and experienced professionals committed to the sales, support and long-term success of the College Board’s market-leading enrollment solutions. Through consultative engagement and customer success methodologies, the team supports more than 1,200 higher education institutions annually – providing strategic insights, adoption support and guidance on how to leverage the College Board’s Search & Connections suite to achieve enrollment goals.   

About the Opportunity    

The Associate Director, Onboarding, Implementation & Training will support successful adoption and long-term engagement of higher education partners using College Board products, including Search, Connections, and related Enrollment Solutions offerings. This role brings together customer experience, product adoption, and instructional design to ensure institutions are equipped to effectively use our enrollment services tools in support of their admissions and recruitment goals. Your work directly supports sales, customer success, retention, 3rd party partner success, and individual client needs across the Recruitment and Enrollment Solutions team (RES).    

In this role, you will:   

 Onboarding & Partner Implementation 40-45% 

• Lead end-to-end onboarding experiences for new higher education partners, ensuring a seamless transition from sales to successful product adoption  

• Develop and execute customized implementation plans aligned with the features available in each Search subscription plan  

• Serve as a trusted advisor, helping clients integrate College Board tools into their admissions and enrollment workflows 

• Partner with Customer Success and Sales to support onboarding milestones, implementation timelines, and early adoption indicators  

Training, Enablement & Learning Experience Design 35-40% 

• Design and deliver engaging training programs (live, virtual, and in-person) tailored to multiple higher education audiences  

• Facilitate webinars, workshops, and presentations using Zoom and similar platforms  

• Develop scalable, self-service resources (guides, videos, toolkits, LMS content) to support ongoing client success  

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