Associate Director, Marketing Operations

Critical Needs. Immediate Action.

SERB is a fast-growing global specialty pharma company designed to address rare and urgent conditions by delivering life-saving medicines when time and complexity leave no room for failure.

We operate end-to-end across 100+ countries, ensuring 70+ essential medicines for rare diseases, emergency care, and medical countermeasures reach patients and clinicians with urgency – wherever and whenever they are needed. Shaped over the past 25 years by an entrepreneurial, disruptive spirit, SERB combines the focus and agility of a biotech with the scale, reach, and reliability of a global pharmaceutical company — always grounded in medical purpose, not corporate convention.

Our 600+ employees are driven by three core values:  

• Patients first, always
  Patients are not a concept — they are why we act, especially when time matters most.
  
• Impact focused
  We are agile, entrepreneurial, and disciplined - working smart and learning continuously to deliver results that matter, with the consistency, quality, and trust that critical care demands.
  
• Team powered 
  We go the extra mile - together - because our shared commitment drives extraordinary outcomes.

Guided by a clear ambition and a relentless focus on patients, SERB continues to expand through selective, innovative acquisitions, launching new treatments and entering new geographies.  Across every step — from integration to delivery — our people act with passion, ownership, and determination to ensure life-saving medicines become available to patients who need them, worldwide.

The Associate Director, Marketing Operations serves as a critical operational leader within SERB's Commercial organization, responsible for enabling efficient, compliant, and scalable execution of marketing initiatives across multiple products and business units.

 

This position can either be based in Cambridge, MA or Conshohocken, PA with a 3 day onsite schedule. 

 

This role oversees promotional review operations, marketing systems, meeting planning and execution, workflow governance, budget management support, vendor oversight, and operational excellence initiatives. The Associate Director partners closely with Commercial Leadership, Medical Affairs, Regulatory Affairs, Legal, Compliance, Finance, and external partners to ensure promotional activities are executed efficiently while maintaining the highest standards of regulatory compliance.

 

The successful candidate combines deep pharmaceutical marketing operations expertise with strong leadership, process optimization, and project management capabilities. This individual will help build the infrastructure, processes, and team required to support SERB's continued growth.

 

As Associate Director, Marketing Operations, your responsibilities will include: 

 

Strategic Leadership & Marketing Operation Governance

• Develop and execute the marketing operations strategy to support commercial objectives across SERB's portfolio of rare disease and emergency medicine products.
• Serve as a strategic business partner to Commercial and Marketing Leadership, identifying opportunities to improve speed-to-market, operational efficiency, promotional effectiveness, and compliance.
•  Establish and track operational KPIs, including review cycle times, approval efficiency, material utilization, budget performance, and agency effectiveness.
• Develop governance frameworks, workflows, and operational standards that enable efficient and compliant execution across business units.
• Drive alignment across cross-functional stakeholders to ensure operational priorities support broader commercial objectives.

 

Promotional Review Committee (PRC/MLR) Management

• Manage all operational aspects of the PRC review process for materials submitted through Veeva Vault PromoMats.
• Perform quality control (QC) reviews of promotional materials prior to PRC submission to ensure completeness, accuracy, compliance readiness, and adherence to internal standards.
• Ensure reviewer feedback is appropriately incorporated prior to approval and resubmission.
• Develop agendas, facilitate PRC meetings, and document reviewer comments and action items. <