Job Description Summary

The Associate Director, GPO Field Actions serves as BD’s global process owner for the Field Action process. The role oversees the design, maintenance, and continuous improvement of the process, ensuring alignment with global regulatory requirements and BD quality system expectations. It maintains process standards, ensures stakeholders understand their responsibilities, and supports audits and inspections.

This position partners with Business Units, Regions, Regulatory Compliance, Post Market Quality, and other functions to ensure consistent application of the global process. The role does not lead or manage field action execution. 

The role strengthens BD’s quality system by driving process clarity, harmonization, and data‑driven improvements. Responsibilities include ownership of global procedures, electronic systems, training materials, process controls, and readiness for internal and external audits. The role will lead a network of field action representatives from the Business Units and Regions. The position reports to the Director of Quality Systems within Central Quality.

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Position Overview

We're seeking a detail-oriented Associate Director to lead our global Field Actions process in a dynamic, matrixed environment. This pivotal role ensures compliant, well-documented processes that support consistent decision pathways across BD. The ideal candidate will combine strong analytical skills with sound judgment, collaborate effectively while working independently, and demonstrate exceptional communication abilities with an unwavering commitment to quality and compliance.

Key Responsibilities

Process Ownership & Governance

• Own and manage the comprehensive global Field Action process, including design, maintenance, and revision control
• Ensure alignment with critical regulations (21 CFR Parts 7, 806, 820, ISO 13485, and regional requirements)
• Develop and maintain global procedures, work instructions, forms, and job aids
• Define and sustain clear governance expectations, roles, and responsibilities across all stakeholder groups

Regulatory & Audit Support

• Maintain process alignment with current regulatory expectations and industry best practices
• Serve as process expert during audits, inspections, and regulatory inquiries
• Provide authoritative guidance to Business Units and Regions on process interpretation

Training & Capability Development

• Create and maintain comprehensive global training materials for the Field Action process
• Support capability building initiatives for all stakeholders involved in field action decision making

Metrics & Continuous Improvement

• Develop and track meaningful process metrics to monitor performance, timeliness, completeness, and compliance
• Analyze data trends to identify strategic improvement opportunities
• Lead process improvement initiatives that enhance clarity, efficiency, and compliance

Stakeholder Engagement

• Collaborate across functions (Business Unit Quality, Regional Quality, Regulatory Compliance, Medical Affairs, Legal) to maintain global alignment
• Serve as the recognized subject matter expert for the Field Action process
• Provide expert process guidance in cross-functional discussions

Cross-Functional Integration

• Seamlessly integrate field action requirements with related quality system processes (complaint handling, risk management, post-market surveillance, QMS governance)
• Partner with QMS design authorities and Digital/IT teams to ensure system functionality supports compliance and data integrity
• Approximately 20% global travel based on business needs.
• This is a US based remote role

Required Qualifications:

• Bachelor’s degree in life Sciences, engineering, or a related field.