Associate Director for Cane Navigation

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Are you passionate about empowering students to succeed in their academic endeavors? Do you thrive in a collaborative environment where your efforts directly impact student achievement? If so, we invite you to join our dynamic team as the Associate Director for Academic 'Cane Navigation.

The Associate Director will have oversight for the Student Success function and Academic ‘Cane Navigators for a school/college/unit. The Associate Director will partner closely with Student Success leadership and school/college academic leadership and faculty to ensure alignment of support services provided to undergraduate students. Working collaboratively with the school/college and campus partners, a holistic student-centered approach will be employed to support students in all aspects of their academic journey.

• Provide oversight and leadership for 'Cane Navigators assigned to the school/college/ department. 

•Develop student success programs, activities, and functions in collaboration with school/college/department that enhance retention and graduation.

• Collaborate with supervisor to develop plans for the implementation of new or modified university policies and procedures.

• Compile reports and analyze data to ensure data informed decision-making.

• May serve on University committees tasked with disseminating student success information.

• May present at meetings, workshops, and conferences for internal and external audiences.

• Deescalate student concerns or issues and work with relevant offices when needed.

• Provide student success and coaching services to support undergraduate student retention and graduation.

• Serve as the primary contact for assigned students throughout their entire undergraduate career and assist with academic planning and graduation plans.

• Proactively support students on their success journey and assist them in mapping out their individual pathway to graduation.

• Educate students on experiential learning opportunities (e.g., study abroad, research, etc.)

• Gain knowledge and confidence to inform students on relevant career development information as a career champion.

• Support students' academic, social, and personal issues, identify barriers to success and support students in overcoming them, and refer students to the appropriate campus resource office when needed. Ensure follow-up of referrals.

• Employ best practices in student success and coaching methodology. Build relationships with undergraduate students and deliver consistently high-quality services.

• Explain academic policies, procedures, and guidelines and help students navigate the school/college/department and university-level administrative processes.

• Provide students with information related to services, resources, and programming that enhance the student experience.

• Work with students to identify and achieve their academic and professional goals.

• Accurately guide students in academic planning, including major, minor, cognate and other requirements.

• Develop, monitor, and update degree plans and academic records and regularly track progress and student engagement to ensure a timely graduation.

• Use the degree progress report, academic degree planner, Peoplesoft, student success dashboards, and reports to create pathways for progression and timely graduation.

• Facilitate registration overrides, registration permissions, course substitutions, removing advising holds, and prerequisite checks.

• Monitor student academic progress and satisfaction.

• Know and keep up to date on the academic bulletin, academic calendar, services, resources, and programs across the University.

• Partner with academic and non-academic units (e.g., Counseling Center, Veteran Resource Center, International Student and Scholar Services, Housing and Residential Life, Orientation and Commuter Student Involvement, etc.)

• Use tools, analytical dashboards, and technology fully to manage student success and student communication, maintain accurate student records, and document student interactions in EAB Navigate.

• Achieve established unit benchmarks, customer service standards, key performance indicators, and daily productivity metrics.

• Participate in ongoing training and professional development progra