Overview

The Associate Director, Field Force Technology & Operations will be responsible for managing all technology systems that are supported by Field Operations; inclusive but not limited to Veeva Vault Customer Relationship Management tool (including MyInsights/X-Pages, OpenData), Veeva Link, and CRM integrated reporting.  Responsibilities to include but are not limited to: Configuration tasks, testing, implementation, changes and enhancements, maintenance, quality control, reporting, and training.

This incumbent will also be required to support adoption and effective use of the Veeva CRM systems by all new/existing levels of users and is expected to work collaboratively with key functions including IT, Commercial, field sales, field medical affairs, and more.

Responsibilities

• Partner with business stakeholders (Sales, Medical Affairs, Marketing, Insights & Analytics) to gather business requirements for system enhancements, translate business requirements into technical/technology requirements, and partner with IT resources to develop and implement solutions.
• Proactively identify process and platform enhancements to address and improve business effectiveness
• Support development and creation of CRM related reporting in platforms including Vault CRM reporting, Veeva XPages, Excel, and Tableau.
• Provide in-depth technology platform training of Vault CRM including new hire training and platform enhancements to field teams (Sales, Medical, Market Access)
• Provide ‘how-to’ and ‘best practices’ support of Vault CRM platform to field teams (Sales, Medical, Market Access) and business leadership
• Manage field force technology projects from initiation to completion, partnering with business stakeholders to ensure successful results
• Scope of role: Support teams for multiple brands (hospital antibiotics and anti-virals) across three field organizations: Field Sales, Field Market Access, and Field Medical Affairs

Minimum Job Requirements

Qualifications

• BA/BS required – IT / Business
• Pharmaceutical/Life Science Business acumen
• 7+ yrs. work experience in sales operations or IT
• 5+ yrs. experience working with sales operations systems; Veeva CRM/Vault/Salesforce & Database software – Veeva Admin Certified and other Certifications required
• Veeva Vault, PromoMAT experience is required
• Possess strong interpersonal skills with the ability to effectively interact with all levels of employees including Sr. Management
• Customer service focused
• Strong ability to translate IT technology processes and information to key business stakeholders to ensure proper understanding and alignment
• Strong analytical skills and excellent knowledge and understanding of pharmaceutical data
• Experience working with field sales teams, systems and software vendors
• Recognized expertise in operations strategies and concepts
• Proficient multi-tasking skills with a proven ability to successfully manage a large portfolio of tasks
• Proficient at IT Project Management Documentation – Waterfall/Agile (ie Project Charter, BRD, FRD, Process Flows/Mapping, RACIs, etc).
• Comfortable working with IT and Software Vendors
• Strategic thinking and ability to constructively challenge and influence the decision-making process
• Ability to effectively translate overall strategies into actionable operational plans and assure implementation
• Recognize trends and foreshadow trends in the future
• Excellent organizational, presentation and communication skills
• Ability to set and maintain multiple priorities in a fast-paced and deadline-oriented environment with shifting priorities while providing deliverables in a timely fashion
• Evidence of an individual being involved in the full life-cycle of CRM systems/IT systems in general
• Ability to work beyond Shionogi core hours as necessary for project completion
• SQL Server query experience

Competencies

• Ability to articulate clearly and conduct verbal presentations with large and small audiences.
• Ability to travel via automobile and/or airplane.
• Ability to view video display terminal images < 18” away from face for extended period of time – up to four (4) hours at a time.
• Ability to operate a computer keyboard and telephone.
• Ability to sit for extended periods of time – up to four (4) hours at a time.
• Ability to lift, tug, pull up to fifteen (15) pounds.

Other Requirements

• Must live a commutable distance to our US Corporate Headquarters in Florham Park, NJ. Office presence is required at least 3 days per week