Associate Director, Access and Patient Support

As the leading provider of comprehensive pharmaceutical commercialization services, Sonexus Health empowers pharmaceutical manufacturers by integrating innovative distribution models with patient access, adherence programs and reimbursement services. Patients start therapy faster and stay compliant longer, while manufacturers own their provider relationships and gain actionable, real-time visibility into how, when and why their products are used.

What this position contributes to Cardinal Health:

The Associate Director, Access and Patient Support (APS) is responsible for the tactical execution of operations of assigned program(s) for contracted client manufacturer(s). This individual will develop and maintain a high level of collaboration and integration with cross functional teams.

The Associate Director oversees revenue and budget accountability, organizational development, and possesses a deep understanding of healthcare reimbursement (managed care and specialty pharmacy operations). In addition to stewarding relationships with the pharmaceutical manufacturer client, the Associate Director will develop an internal employee centric culture, retaining and developing talent at all levels in the business.

Responsibilities:

• Demonstrate advanced knowledge of the Patient Services HUB market, including but not limited to the following: market landscape, eSolutions, government regulations, and the overall pharmaceutical industry

• Coach, teach, mentor, and develop a staff; build relationships across the program to maintain and enhance employee engagement, retention and culture

• Provide interpretive guidance regarding specialty market intelligence and proposed solutions to various stakeholders as to the impact of potential access/reimbursement issues, and competitive contracting information

• Works closely with the Field Sales organization and providers to problem solve denials and delayed patient starts

• Demonstrate a compelling vision to outside organizations that provides a competitive advantage

• Valued by their customers as a consultative partner who understands and respects the Specialty business and environment

• Evaluate operational processes for efficiencies, providing recommendations to continually leverage technology and people for increased effectiveness and value

• Maximize customer and patient satisfaction by aligning complex solutions and service to key client initiatives

• Steward and foster relationships with client, building their confidence in our ability to deliver desired results

• Partner with internal teams to ensure successful delivery of industry best customer service to patients, caregivers, and physician offices

• Facilitate and lead meetings with the call center management team to ensure timely completion of client deliverables and SLA adherence

• Spearhead projects to improve performance and reduce costs

• Work with the client, operations, and technology teams to develop industry leading HUB solutions and products

• Effectively facilitate cross-functional coordination with both internal and external partners with minimal guidance

• Collaborate with the Specialty Solutions business development team to identify and drive expansion opportunities globally; participate in and lead client interactions

• Manage cross-functional, highly matrixed teams; communicate regularly with internal teams

• Manage labor and non-labor budgets and expenses

• Utilize broad and deep business knowledge to develop innovative practices, policies and procedures

• Make decisions, often difficult and/or unpopular, which support and drive strategy; influence others to support the decision

Qualifications:

• 6+ years of customer service, operations, insurance, reimbursement and/or account management experience in healthcare preferred

• Patient Hub Services experience is highly preferred

• Bachelor's degree or equivalent experience in related field preferred, graduate degree strongly preferred

• Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with pharma manufacturers is a plus

• Prefer understanding and prior experience with the development and implementation of at least one of the following: Co-Pay, Access/HUB vendor selection and management and specialty pharmacy

• Previous personnel/team management, including managing managers, is required

• Demonstrated leadership and communication skills for both in-office and remote staff; organized and self motivated

• High attention to detail and ability