Associate Director- Academic Advising

Towson University (TU) is one of the nation’s top 100 public universities. Located north of Baltimore, TU currently enrolls over 19,000 students and is the second-largest university in the prestigious University System of Maryland.  Towson University fosters a climate that is grounded in respect to cultivate the intellectual and personal growth of the entire university community.

The Associate Director of the Academic Advising, Retention, and Completion (AARC) Office will provide strategic leadership and operational support in advancing initiatives that enhance Towson University’s ability to advise, retain, and graduate students. This position plays a key role in ensuring the delivery of high-quality, data-informed advising services and retention programs. The ideal candidate will be highly proficient with technology and student success platforms, leveraging data and reporting tools to assess impact, identify trends, and support continuous improvement. The Associate Director will support a range of university-wide programs including the First-Year Experience (FYE), Freshman Registration, Summer and Transfer Orientation, Academic Intervention, Freshman Transition Program (FTP), Advisor Training, and the Student Academic Advisor Program. 

The Associate Director will report to the Director, assist with managing the day-to-day operations of the Academic Advising, Retention, and Completion Office (AARC), and serve in the capacity of Director in the absence of the Director.

Advising & Leadership

• Oversee departmental intervention and retention programs (Academic Warning/Extended Warning, Academic Probation, Academic Renewal Program, Academic Dismissal Appeals)
• Organize, manage, and report on all campus-wide intervention and retention efforts (including mass progress reports, mid-term grade reporting, and ad-hoc reporting)
• Supervise and evaluate professional staff
• Serve as hiring manager for all AARC professional staff searches, including training and onboarding; serve on the TU Advising Leadership Council; serve on university-wide committees
• Responsible for placing academic holds for all TU students as a large-scale batch process
• Participate in programming and events which include speaking to large groups
• Carry a reduced caseload of FYE students, undecided students, and students in academic risk
• Enroll freshmen in their first semester courses and assist with the monitoring of enrollment and registration
• Coordinate and administer the AARC re-enrollment efforts for continuing students
• Advise during freshman and transfer orientation programs

Technology 

• Serve as the advising PeopleSoft data steward. (PeopleSoft is the university’s current student information system)
• Serve on the Functional Users Group
• Coordinate with the AARC admin/pro-card holder to purchase any new office technology, getting it imaged and configured by OTS, and updating software as needed
• Serve as a campus-wide administrator for EAB Navigate, TU’s student success and advising technology platform, including system configuration & maintenance, training, and support