Associate-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact with this role?

We're looking for a talented and passionate Associate - Digital Product Management, to join the Network and Acquirer Services Token Services Product team. This individual will drive product operations and analytics developing a broad understanding of all token features and supporting product managers in bringing insights, compliance, and efficiencies to the Token Product team. 

·                          Compliance: Support control and compliance initiatives for token services including the New Product Approvals Process, Third-party Lifecycle Management, Regulatory Audits, and Operational Issue Management and Remediation.

·                          Data Analysis & Reporting: Gather, analyze, and interpret quantitative and qualitative data from product usage, customer feedback, and internal processes to identify trends, issues, and opportunities for improvement. 

·                          Capability Performance Reporting: Track and monitor the performance of new and existing product features, ensuring they function as expected and meet key performance indicators (KPIs). 

·                          Process Enablement and Documentation: Own processes for token programs and maintain documentation with up-to-date info to be compliant.  Maintain templates, guidelines, and other resources to support product team efficiency.

·                          Go-to-Market: Drive go to market activities across servicing, marketing, partner enablement 

·                          Cross-Functional Collaboration: Work closely with product managers, engineers, marketing, and customer support to ensure smooth communication and coordinated workflows. 

Minimum Qualifications:

·                          Experience and deep interest in building robust, scalable, user-friendly Enterprise systems

·                          Collaborative – our role is largely relationship-driven, working internally with Product, Engineering, and Marketing, and externally with partners and stakeholders.

·                          Results-minded & resourceful – with an appreciation of how to build products. Demonstrated ability to think outside the box and design industry leading solutions

·                          Analytical – ability to synthesize data relating to features, themes, and capacity.

·                          Proactive and enthusiastic – must be excited about the digital space and the external environment and a self-starter with a strong affinity to bring projects to a close quickly.

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