Associate Customer Marketing Manager

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

How you will make a difference:

We're looking for a customer-obsessed Associate Customer Marketing Manager to help scale our growing Customer Marketing engine. You’ll play a key role in activating and amplifying the voices of our customers through strategic programs that fuel trust, build community, and drive growth across the customer journey.

From cultivating top-tier customer references for sales to curating impactful user groups and industry councils, you’ll be at the heart of connecting our most passionate advocates with meaningful opportunities to shine—and scale.

You’ll  get to:

• Manage and grow our customer reference program across sales stages and marketing campaigns
• Maintain an up-to-date library of customer stories, quotes, and referenceable contacts
• Partner with Sales, Comms, and Content to identify and activate champions across use cases, industries, and segments
• Coordinate all aspects of our customer awards program, from nominations to winner selection to storytelling
• Plan and execute engaging customer meetups—both virtual and in-person—designed to foster connection and learning.
• Track and analyze programs/campaigns for impact on product adoption, retention and advocacy.

We are looking for people who have:

• 3+ years experience in customer marketing or advocacy related roles
• Innovative thinker capable of operating both in a strategic capacity and a hands-on/execution capacity.
• Strong project management skills and attention to detail
• Comfortable collaborating cross-functionally in a fast-paced environment
• Can-do, positive and excited attitude
• Outside the box, innovation and creative thinker
• Experience with Salesforce reporting and data management

Bonus points:

• Experience working in MarTech

Perks & Benefits: 

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance 
• Monthly Professional Development allowance 
• Pre-tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start of employment is $86,500 - $140,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medi