Associate Customer Fulfillment Representative-6

At GE Appliances, a Haier company, we come together to make “good things, for life.”  As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way.  We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.  

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. 

Interested in joining us on our journey? 

GE Appliances is looking for an Associate Customer Fulfillment Representative. In this role, you will be responsible for business to business (B2B) support by taking inbound calls, processing orders, providing order status and price information, and supporting special ordering processes.

This posting is for a Work from Home position, with 4 weeks of in-office training.

Position

Associate Customer Fulfillment Representative-6

Location

USA, Louisville, KY

How You'll Create Possibilities

Ask anyone at GE Appliances and they’ll tell you they work with some of the best people in the world – people who would excel anywhere, but who choose to work here. Why? Because they thrive on challenges. Because they take pride in our products. Because they relish the chance to work alongside other extraordinary people.

Responsibilities:

• Handle incoming phone calls for order placement.
• Provide customer information on product availability, delivery, billing, and finance processes.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued.
• Researches and provides information to our business-to-business customers. Engaging in active listening with callers, confirming or clarifying information and addressing customer concerns.
• Use multiple system platforms for tracking, information gathering and customer response.
• Provide information on product features and specifications.
• Manage special ordering processes with unique order entry procedures.
• Other duties as assigned.

What You'll Bring to Our Team

Requirements:

• High School Diploma or GED equivalent.
• Self-motivated with excellent attendance record.
• Strong computer skills, proficiency with the Microsoft Office suite and the ability to manage multiple web-based applications at one time.
• Demonstrate positive attitude, strong telephone, and excellent interpersonal and communication skills – both written and verbal.
• Must maintain a suitable work from home environment, free from noise/distractions.
• Flexibility with work schedule.  Due to multiple shift draws per year, candidates must be available to work all shifts M-F between the hours of 8am – 6:30pm EST as needed.

IT Requirements:

• Reliable, high-speed internet connection with at least 30mb download speed and 5mb upload - cable or fiber (NO dial-up, satellite, T-Mobile 5G home internet, or cellular hotspots).
• Smartphone with Android OS or iPhone for user authentication (you will not be taking calls on your personal cell phone).

Preferred:

• At least one-year prior experience in a phone-based customer service role.
• Previous work from home experience.
• Knowledge of GE Appliances’ models and features a plus.

Ergonomic Information:

This position requires the employee wear headphones connected to computer for 8 hours each day, typically seated at a desk.  They are answering inbound calls and inputting/typing orders into a computer system, so use of computer, keyboard, and mouse are extensive.   Employees have a 30 minute lunch break as well as a 15 minute AM and 15 minute PM break.  The AM and PM breaks can be taken as a full 15 minutes or broken up into shorter breaks (for example, three 5 minute breaks.) 

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.