About the Role:

Grade Level (for internal use):

The Team: As a member of the Credit Client Services team, you will serve as an expert on Credit Ratings, Credit Analytics, and the Market Intelligence Platform. Credit Client Services interacts with many internal teams, including Commercial, Product, Content and Technical Support.

Responsibilities and Impact:

• You will contribute to the team and company in a substantial way by answering client queries while showcasing your vast knowledge of our tools, data and the industry we cover.

• Your position is critical in helping clients navigate and extract data from the S&P Global Market Intelligence product range. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, as a Credit Client Service Associate, you will be a consultant providing the best and most efficient ways for our clients to achieve quality results.

• On completion of internal training, the role will also include proactively reaching out to clients to deliver training on our various product offerings. This involves developing an understanding of the client’s workflow and providing tailored assistance to help clients maximize their usage of the S&P Global Market Intelligence product range.

• Respond to inquiries for ratings clients

• Provide professional, timely, quality support of our credit based products

• Recording accurate and timely tracking of client issues within our Client Relationship Management system

• Documentation of newly found solutions and product updates

• Collaboration with internal teams across the organization to route client concerns, improvement requests and sales leads

• Staying current on existing and newly developed product offerings

Compensation/Benefits Information:

S&P Global states that the anticipated base salary range for this position is $43,740.00 to $68,000.00. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive bonus. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

What We’re Looking For:
Required Qualification:

• Excellent written and verbal communication and presentation skills

• Ability to multitask effectively, prioritize work and pay strong attention to detail

• Available to work MST up to once a week with an 11am or 12pm EST workday start.

• Team-player mentality with collaboration and interpersonal skills

• A passion for working in the financial services industry, building relationships with finance professionals and flexible to changes in a dynamic environment

• Experience with Outlook, Word, Excel, and PowerPoint

Preferred Qualification:

• Bachelor’s degree in finance, Business, Accounting, Economics or related field

• Knowledge of investments including fixed income, private equity, public equity, ETF’s, mutual funds, commodities

• Proficiency with Capital IQ Platform/Products, especially Ratings Direct and Credit Analytics

Right to Work Requirements: 

This role is limited to persons with indefinite right to work in the United States. 

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world