Associate Claims Specialist - Prompt Resolution Team

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

This position will be responsible for the resolution of low complexity and low exposure claims and provide support to other team members as directed. This position collaborates with the claims team and receives assignments from their direct supervisor. This role makes appropriate decisions within own authority and makes thoughtful recommendations when outside authority level. This position adheres to Fair Claims Practices regulations.

Associate Claims Specialist will be responsible for the resolution of claims with the Prompt Resolution Unit (PRU) of lower complexity and exposure.  This position will have decision making authority in the amount of $25,000 and work under the general direction of their manager. The ACS position supports all product lines in Casualty with particular emphasis on Binding and Commercial Wholesale Primary and Small Commercial Programs.

Job Responsibilities

• Confirms coverage of claims by reviewing policies and documents submitted in support of claims.
• Conducts, coordinates and directs investigation into loss facts and extent of damages.
• Evaluates information on coverage, liability, and damages to determine the extent of insured’s exposure 
• Strong emphasis on customer service to both internal and external customers is a major focus for the ACA as this role will handle small commercial claims that require excellent customer service to insureds and agents.
• Set reserves within authority  (up to $25,000) and resolve claims within a prompt timeframe avoiding expense relating to independent adjusting

Required Qualifications

• Must have or be eligible to receive claims adjuster license.
• Successful completion of basic insurance courses or achievement of industry designations
• Ability to be trained in insurance adjusting up to two years of claims experience.
• Excellent written and oral communication skills.
• Strong organizational and time management skills.
• *The P1 level is an entry-level professional role typically requiring a college degree or equivalent work experience.  

 

Who we are:

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better

We enjoy the everyday | We think further

What’s in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. 

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life. 
• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. 
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.  
• Markel offers hybrid working schedules of 3 days in the office and 2 days remote.  

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. 

Caution: Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:

• All legitimate job postings with Markel will be posted on No other URL should be trusted for job Marke