Become a part of our caring community and help us put health first
 

Become a part of our caring community

At Humana, we’re committed to delivering timely, accurate, and compliant communications that support our members’ healthcare journeys. As an Associate Builder on the Communication Delivery and Execution team, you’ll play a key role in building and executing regulated communications for Medicare and Medicaid audiences. This role focuses on operational excellence, regulatory compliance, and personalized member engagement—without people management responsibilities.

Role Responsibilities  

• Build and configure regulated member communications using approved prototypes and content within designated platforms.

• Execute communications across multiple channels (print, digital) with a focus on accuracy, compliance, and timeliness.

• Support the design and deployment of ultra-personalized, dynamic, communications using OpenText Exstream Dialogue.

• Collaborate with business partners to review and clarify requirements, offering constructive feedback and recommendations.

• Address and resolve any implementation challenges and provide guidance on technical build processes.

• Perform unit testing to verify that all requirements and code function as intended, and to confirm that data transmits accurately within communications.

• Conduct defect analysis by investigating and identifying root causes, determining appropriate resolutions, and overseeing the implementation of corrective actions.

• Maintain documentation, version control, and audit trails for communication builds and updates.

• Collaborate with Regulatory, Compliance, Marketing, and Operations teams to support communication workflows and intake processes.

• Participate in quality assurance reviews and contribute to process improvements that enhance delivery accuracy and efficiency.

• Serve as a subject matter resource for OpenText Exstream Dialogue capabilities and support best practices following processes/procedures.  

  

Use your skills to make an impact  

• Deliver compliant communications that meet CMS and state-specific requirements.

• Help streamline execution processes to improve speed-to-market and reduce errors.

• Ensure member-facing materials are built with precision, consistency, and regulatory alignment.

• Contribute to a culture of collaboration, agility, and continuous improvement.

Use your skills to make an impact
 

Required Qualifications  

• Bachelor’s degree in Communications, Marketing, Information Systems, or a related field; or equivalent combination of education and/or experience in number of years.

• 3+ years of hands-on experience with dynamic document creation within OpenText Exstream Dialogue, or other Customer Communication Management software.

• Workflow and knowledge of document compositions, style sheets, variables, rules, functions, tables, and document flow to determine best approach for coding options.

• Driver file mapping and understanding of how to map variables for use in document creation.

• Application analysis experience (unit testing). 

• 1-2 years of working experience in advanced tables, AFP/PDF output creation, PDF-Pass through, language layer, multi-language output creation and double-byte (DBCS) application creation experience. 

    

Preferred Qualifications  

• Adobe InDesign, Illustrator, Photoshop, Acrobat experience.

• Background working in regulated industries such as he