Assistant Studio Manager

Job Description – Assistant Studio Manager (Full-Time)

Classification: Non-Exempt                                                                                                                                                                                           
Management Level: N/A                                                                                                                                                                                     
Reports to: Studio Manager
                                                                                                                                                                                         
Summary/Objective                                                                                                                                                                                                  
The Assistant Studio Manager is responsible for supporting daily and weekend studio operations to ensure exceptional member experience at every touchpoint within OT Group Holdings, LLC studios. This role serves as a key point of contact for both prospective and current members, confidently representing the brand, sharing the studio story, and driving membership sales and retention through strong relationship-building. The Assistant Studio Manager partners closely with the studio team to support achievement of sales goals, maintain a high-energy and welcoming environment, and ensure a seamless member experience. This role requires a service-oriented mindset, strong communication skills, and a commitment to meeting and exceeding performance expectations. The Assistant Studio Manager reports directly to the Studio Manager and plays a key role in supporting overall studio success, member satisfaction, and team execution.

Essential Functions                                                                                                                                                                                                   
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

·        Deliver a welcoming, inclusive, and high-energy experience for all members, prospects, and guests, ensuring every interaction reflects brand standards.

·        Conduct studio tours, clearly present membership options, and confidently communicate programs, services, and benefits.

·        Achieve individual and team sales goals by executing outreach, follow-ups, and lead generation activities to drive membership growth.

·        Build and maintain relationships within the local community to increase brand awareness and generate new business opportunities.

·        Support the onboarding, training, and mentoring of Sales Associates, including reinforcement of the sales process and best practices.

·        Maintain accurate member records and complete all required documentation using company systems and tools with a high level of integrity and attention to detail.

·        Accurately process sales transactions, including cash and credit card payments, in accordance with company policies and procedures.

·        Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues as appropriate to ensure resolution.

·        Partner with studio team members to deliver a seamless, consistent, and positive member and guest experience.

·        Support marketing initiatives, including social media engagement, community events, and studio activations to drive engagement and growth.

·        Maintain a clean, organized, and well-presented studio environment in alignment with brand and operational standards.

·        Participate in scheduled team meetings, trainings, and development opportunities to support ongoing performance and growth.

·        Understanding of and commitment to exceptional customer service and the core values at OT Group Holdings, LLC.

·        Teamwork – demonstrates positive attitude and the ability to work effectively in a team environment.

·        Efficiency Orientation – gets the most out of limited resources while achieving quality results.

·        Flexibility – responds to changes and others’ ideas comfortably. Ability to exercise tact and judgement in working with a broad variety of people. Strong cross-functional collaboration and communication skills.

·        Mature Confidence – approaches others assertively, responsibly, and supportively.

·        Integrity – Demonstrates honesty and strong val