Assistant Store Manager - Forest/Marsh

GOODWILL INDUSTRIES OF DALLAS, INC.

JOB DESCRIPTION

POSITION TITLE:

Assistant Team Leader

DATE CREATED:

06/14/23

DEPARTMENT:

Retail Operations

DATE REVISED:

06/14/23

REPORTS TO:

Team Leader

JOB STATUS:

Exempt

Non-Exempt

SUMMARY

Under the direction of the Team Leader, oversees all aspects of textile and hard goods production. Major duties include meeting production quotas, train, and develop team members, and perform assigned duties and management responsibilities. 

ESSENTIAL FUNCTIONS/DUTIES

1. Ensures 100% world class customer service.
2. Responsible for hiring, training, developing, supervising, and evaluating all team members within the framework of Goodwill policies, procedures, and job descriptions. This includes ensuring processors and donation attendants offer exceptional donor service.
3. Supervise the donation attendants and processors in the receipt inventory, stock rotations, color rotations, scheduled markdowns, and transfer of stock in accordance with the organization’s procedures within assigned areas.
4. Operates the store within budgeted expenses to revenue ratios and by donors per square foot.
5. Ensures good stewardship of all donations, through proper handling and processing of incoming donation flow in and out of Goodwill Dallas policies and procedures.
6. Assist Team Leader in scheduling and performance reviews. Maintains labor and payroll in accordance with Goodwill Dallas policies and procedures.
7. Assure that production quotas are met; responsible for the quality and quantity of textile and hard goods product produced.
8. Responsible for image, maintenance, loss prevention, safety, housekeeping, and security of the store in accordance with Goodwill Dallas policies and procedures.
9. Maintains compliance with Commission on Accreditation of Rehabilitation Facility (CARF) standards and Consumer Product Safety Commission (CPSC).
10. Inspect equipment (forklift, stacker, baler, etc.) used in the production area to ensure equipment is working properly.
11. Under the supervision of the Team Leader, the Assistant Team Leader is responsible for:

• Cash handling and end of day (EOD) reports
• Monthly safety site inspection (Audits)
• Stock on Hand (SOH)
• Donation Verification
• Goodwill Learning Reporting
• Incident/Accident Reports
• Petty cash and expense reports
• Monthly store leadership reports
• Floor allocation by pieces per square foot
• Monthly team member minutes
• Weekly scheduling with two weeks scheduled for all Keyholders and sales floor staff
• All reports completed in an accurate and timely manner
• Work requests (Facility Maintenance and Information Technology Support)

ADDITIONAL FUNCTIONS/DUTIES

1. Attends in-service and related training as assigned.
2. May be asked to participate in activities outside of Goodwill.
3. Perform other duties as assigned by the Team Leader.

QUALIFICATIONS/COMPETENCIES

The list below is representative of the knowledge, skill, and/or ability utilized while performing this job.

1. Ability to adhere to the organization’s Core Principles.
2. Ability to operate cash register, calculator, and basic computer skills.
3. Ability to work independently with minimal instruction and/or direction from Team Leader