Assistant Shift Manager, Table Games

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The Bottom Line:

Are you the type of person who enjoys providing a high-level of customer service?

Table Games Assistant Shift Manager:

Responsible for the leading the day to day operation of the Table Games Operation.

Role Responsibilities:

• Administers the entire operation of an assigned gaming area in compliance with Commission
• Safeguards assets.
• Oversees all transactions in gaming area and reports any outstanding or irregular play to the Table Games Shift Manager.
• Maintains integrity of equipment as well as replacement of damaged or defective cards/dice.
• Ensures proper Cash Transaction Reporting.
• Instructs subordinates in daily performance of their required duties. Reviews Table Games’
• Supervisors and Dealers’ progress and continues training through constructive instruction and
• Tracks and records proper win/loss figures of gaming area for Table Games Shift Manager and is responsible for scheduling team members for the appropriate table games.
• Communicates effectively on a professional level all pertinent gaming information to fellow team members.
• Handles guests’ concerns quickly and efficiently.
• Signatory ability includes the following:
• Fill Request.
• Credit Request.
• Fill Slip.
• Credit Slip.
• Front Money/Marker Request.
• Markers issuance.
• Table Game Inventory form - opener and closer.
• Key logs as prescribed in ICS.
• Progressive Payout Slip.
• Card and Dice Inventory Log.
• Currency Transaction Report.
• Authority to issue complimentary services within approved guidelines.
• Error slips.
• Table ratings.

Access to restricted areas includes the following:

• Table game pit area.
• Cards and dice (storage and pit stands).
• Keys as prescribed in ICS.
• Automated system as required and authorized to perform job duties.
• Surveillance room.
• Guest Cash Transactions.
• Gaming Equipment Room.

Knowledge, Skills & Abilities

• Literate and fluent in English
• Demonstrated ability to communicate effectively, both verbal and written
• Demonstrated ability to deal effectively with employees at all levels
• Strong organizational and analytical skills
• Computer literacy
• Ability to handle complex and emotional issues
• Acts as a role model to other employees and always leads by example
• Adheres to all regulatory, company and department policies and procedures
• Must project professionalism and possess excellent verbal and written communication skills
• Professional appearance
• Team player

Education and Experience

• Bachelor’s degree (or equivalent from a two-year college or technical school) or 3-5 years equivalent training/experience required.

• Minimum of five years table games experience with progressive supervisory/management experience required.

Required Certification/License

Ability to obtain a Gaming Occupational License within the State of Ohio