Assistant Property Manager II

Pay Rate
Between $22- $24 hourly

Summary & Objectives 

As an Assistant Property Manager II at Coastline Equity, you will play a pivotal role in delivering high-quality service and care to our tenants and supporting the property management team with daily operations. You will partner closely with a Senior Property Manager to ensure our properties are compliant, well-maintained, and efficiently operated. With a focus on tenant satisfaction, vendor coordination, and operational excellence, your work will directly impact the performance of the properties and the experience of our residents.

We’re looking for someone with a growth mindset, an eye for process improvement, and a passion for turning challenges into opportunities. This role is ideal for a detail-oriented, action-driven professional looking to learn, grow, and make a difference in a dynamic and supportive environment of real estate.

Key Responsibilities & Functions  

1. Tenant & Vendor Communication

• Serve as a point of contact for tenant and vendor needs, ensuring all interactions reflect a Customer First attitude.
• Respond to phone calls, voicemails, and emails promptly and professionally.
• Handle after-hours and emergency on-call duties, providing responsive service during high-stress moments.

2. Maintenance Coordination

• Collaborate with Senior Property Manager to ensure timely and high-quality maintenance services.
• Bid, schedule, and follow up on all repair work, maintaining documentation in AppFolio.
• Conduct move-in, move-out, and routine inspections to ensure habitability and safety.
• Assist with vendor insurance documentation coordination and ensure vendors are approved for work.

3. Tenant & Rent Management

• Support rent collection processes including delinquency follow-ups and rental agreement enforcement.
• Prepare and manage related documentation for proceedings when needed.
• Help manage and verify rent rolls and ensure all tenant-related documentation is accurate.

4. Administrative Operations

• Submit invoices for A/P processing, track vendor payments, and manage invoice-related documentation.
• Maintain complete and accurate tenant, vendor, and maintenance files in AppFolio.
• Oversee key tracking systems and ensure physical and digital organization is maintained.
• Assist with scheduling appointments with prospective tenants, vendors, and internal teams.

5. Technology & Efficiency Improvements

• Leverage property management tools such as AppFolio for work order tracking, documentation, and calendar/task management.
• Identify areas for process improvement through technology and workflow automation, including AI.
• Stay current on industry-related systems and software updates.

6. Collaboration & Compliance

• Maintain a collaborative relationship with the Senior Property Manager and other departments.
• Help ensure regulatory compliance, maintain clean and safe work areas, and support property safety practices.
• Participate in internal initiatives to improve operations, documentation, and interdepartmental workflows.

Requirements

Skills & Competencies

1. Problem Solving: Addresses challenges with creativity and resourcefulness.
2. Action-Oriented: Tackles daily operations with energy and a get-it-done mindset.
3. Communication: Clear, respectful, and consistent in both written and verbal interactions.
4. Calendar & Task Management: Keeps schedules and to-do lists on track with strong attention to detail.
5. Risk Awareness: Recognizes potential issues and takes proactive steps to mitigate them.
6. Customer Service Focus: Understands the importance of tenant retention and positive vendor relations.
7. Tech & AI Readiness: Comfortable using digital tools and exploring new platforms for efficiency.

Required Qualifications

• 2+ years of office/ property management experience working in an office or administrative setting.
• 3+ years of customer service experience in a fast-paced or high-volume environment.
• Strong organizational and verbal/written communication skills.
• Demonstrated ability to multitask and manage a full task list with prioritization.
• Interest in real estate and obtaining a California Real Estate License within the two year.
• Comfort with emergent and hi