Assistant Manager, Workers Compensation - Remote, Texas

 

Logistics at full potential. 

 

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

 

Logistics done differently.

At GXO, we're constantly looking for talented individuals at all levels who can deliver the standard of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of. If you're looking for a thrilling opportunity with a fast-growing and dynamic company, GXO is the perfect choice.

 

Workers Compensation Assistant Manager will lead the strategy and execution of GXO's workers compensation program. This role will be responsible for building processes in partnership with GXO's third party Workers Compensation Administrator and Risk Management Teams, developing a holistic workers compensation approach in collaboration with various functional units (including Human Resources, EHS, Risk Management), and directly with operations and EHS  to develop processes that enables employees to receive adequate care after sustaining a workplace injury, business continuity while an injured employee is unable to work, and return to work requirements such as fitness for duty. 

 

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

 

What you’ll do on a typical day:

 

• Assists in development and measurement of annual objectives and key results (OKRs), Quarterly Targets, and Key Performance Indicators (KPIs) (including leading and lagging indicators) to ensure program objectives, tied to claim initiatives or strategies, are being met.
• Track, analyze, and report on key performance metrics and OKRs. May use data visualization tools to further illustrate key insights. Will communicate gaps, trends, or observations to leadership.
• Supports the senior leadership by evaluating monthly, quarterly, and annual performance of vendors through cost-benefit, feasibility, and trending analyses. Supports leadership by translating findings and providing actionable insights and recommendations for operational enhancement.
• Analyzes industry benchmarks and drafts reports for use in evaluating comparative program performance.
• Oversees and analyzes Return-to-Work performance against Workers Compensation strategy and ODG best practice guidelines to ensure optimal outcomes and to identify program gaps. Works closely with various business partners to develop initiatives to close gaps and increase temporary transitional duty utilization. Will lead process flow design and analysis on the integrated return-to-work (RTW)program.
• Works with and supports the Director, EHS and VP, Environment Health Safety and Quality and Corporate Worker Compensation Manager refining return-to-work (RTW) standard operating procedures (SOPs) for both Workers Compensation and Injury Benefit Programs.
• Manages the Litigation Platform which includes evaluating defense counsel outcomes and providing recommendations to leadership on the basis of Litigation key performance indicators (KPIs) defense costs, rate structures and financial impact.
• Assist in litigation reviews, recommending strategies for optimal or early resolution.
• Works cross-functionally to review and recommend litigation management guidelines and provides recommendations as necessary.
• Manages, controls, and mitigates exposures to litigation by identifying and analyzing litigation conversion triggers, implementing strategies, measuring impact and effectiveness.
• Supports leadership by evaluating complex claims and providing recommendations on mitigation strategies for optimal resolution.
• Collaborates with external and internal partners such as Risk Management, HR, Safety and Legal to resolve or provide optimal solutions on mid-level to complex claims matters.
• Primary advocate for Operations and employees on escalated matters
• Works with and supports Risk Management, by recommending updates to workers compensation (WC) workflows, Risk Management website content, knowledge articles, standard operating procedures, and standard operating procedures (SOPs).
• Manages day-to-day Workers Compensation training and commun