Assistant Manager VIP Lounge - Mandalay Bay

Become one of the stars behind the show and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

THE JOB:

The VIP Lounge Assistant Manager is responsible for overseeing the daily operations of the VIP lounge, ensuring a premium and personalized experience for high-profile guests. This role involves managing staff, coordinating services, and maintaining a luxurious environment that aligns with the organization's standards and the expectations of VIP clientele.

THE DAY-TO-DAY:

• Guest Services: Welcome and assist VIP guests, providing a warm and professional greeting. Ensure personalized service to meet the unique needs and preferences of each VIP guest.

• Staff Management: Recruit, train, and supervise lounge staff to maintain a high level of service. Schedule and organize staff to ensure adequate coverage during peak times.

• Operational Oversight: Coordinate and manage daily lounge operations, including check-in/check-out procedures, reservations, and special arrangements. Ensure compliance with all safety, security, and hygiene standards.

• Financial Management: Monitor and manage the VIP lounge budget, including expenses and revenue. Implement cost-effective measures without compromising service quality.

• Quality Assurance: Implement and enforce quality standards to maintain a consistently high level of service. Seek feedback from VIP guests and make continuous improvements based on their suggestions.

• Event Planning: Organize and supervise special events within the VIP lounge, coordinating with relevant teams for successful execution.

WHAT YOU WILL HAVE:

• High school diploma or equivalent.

• 2 years of relevant experience in VIP Services, Front Desk, Concierge, Hotel Operations or Guest service experience.

WHAT WILL MAKE YOU STAND OUT:

• Strong interpersonal and communication skills to communicate effectively with guests, staff, and upper management.

• Maintaining a high level of professionalism in appearance and conduct.

• Ability to maintain high standards of service and presentation.

• Strong leadership skills to motivate and manage lounge staff.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room.

• Free parking on and off shift.

• Healthcare, financial, and time off benefits.

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

Are you ready to JOIN THE SHOW? Apply today!