Assistant Manager, US Product Analytics & Optimization

Assistant Manager, US Product Analytics & Optimization – NYC, New York (Hybrid)

Are you customer-obsessed and passionate about building products and experiences that support the financial needs of a global population? How about offering up your technical skills in a business that is committed to moving money for better? If you are interested in joining a globally diverse organization where our high impact contributions are recognized and celebrated both by our customers and our leadership, allowing each of us to thrive, then it is time to join our Product Strategy Team at Western Union.

Western Union powers your pursuit. 

We are seeking an Assistant Manager to drive product analytics, production quality management, and experience optimization for our US digital experience. In this role, you will help identify, surface, and resolve critical issues across the customer journey to ensure stability, improve funnel performance, and improve the experience for our customers. You will collaborate closely with regional product leadership and cross-functional teams to deliver seamless, reliable, and world-class customer experience.

Role Responsibilities

• Assist with successfully developing product strategy, manage product offerings including value proposition, features, functionality, pricing and distribution for the core domestic business, C2C money transfers across all channels (retail, phone, web).
• Perform thorough production testing across the US experience to proactively identify and surface issues.
• Report, prioritize, and support resolution of critical issues, working closely with engineering and operations teams.
• Monitor error spikes in production, coordinate timely fixes, and safeguard customer experience stability.
• Drive improvements to the customer experience (from inception through execution) based on analytics and testing, not only fixing the root cause of the problem, but taking the customer experience to the next level.
• Track funnel metrics to measure stability, identify conversion issues, and recommend improvements.
• Partner with the US Regional Product Lead to generate funnel analytics and insights that guide prioritization and optimization efforts.

Role Requirements

• Bachelor’s degree in Business, Marketing, Communications, or similar discipline.
• 3+ years of experience in product management, quality assurance, or related discipline, with a focus on digital products.
• Proven ability to test, identify, and resolve issues in live production environments.
• Strong analytical skills with experience in funnel analysis and performance tracking.
• Comfortable working cross-functionally with engineering, operations, and product leadership.
• Excellent problem-solving, communication, and organizational skills.
• Ability to balance proactive issue detection with long-term platform and product stability goals.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a

 great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The base salary range is $81,900.00 - 109,200.00 USD per year, total on target compensation includes a base salary plus annual incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the below benefits specific to your location and note that your recruiter may share additional role-sp