Assistant Manager Show Quality

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Job Description

Job Description

The Assistant Manager of Entertainment Show Quality plays a key role in maintaining and/or creating the artistic vision of entertainment throughout the park.  The Assistant Manager is responsible for providing regular notes and feedback for current Entertainment elements/performers and also for assisting with new Entertainment elements/characters as directed/assigned.  This includes but is not limited to, selecting the cast, running rehearsals, collaborating with designers, blocking movement and monitoring the project throughout its operation. As the Assistant Manager, Entertainment Show Quality you are tasked with ensuring that all new and existing entertainment supports the USH brand.  The Assistant Manager, Entertainment Show Quality will report to the Manager, Entertainment Show Quality.

1. Ensure that the Universal Studios Hollywood vision, mission & values, and Guest Service Philosophy & Standards are understood and supported across the organization.

2. Essential Accountabilities:

• Cultivate and lead a department culture that promotes a professional, collaborative, inspiring, fun and teamwork-driven work setting for all Team Members.
• Have knowledge of the general operation process across all entertainment products and communicate any concerns or feedback to the appropriate stakeholder(s), including Manager and/or Entertainment Operations team.
• Ensure the operational efficiency and effectiveness of administration, venue/show area and/or elements.  Resolve any issues as they arise and seek opportunities to improve process and procedures collaborating with Entertainment Production and Operations as appropriate.
• Provide direction, development and support to dance captains, trainers, seasonal supervisors and employees.  Communicate feedback and address all performance issues, providing recognition and/or coaching.
• Understand and actively participate in Environmental, Health and Safety responsibilities by following established USH policy, procedures, training, and employee involvement activities
• Establish and maintain effective relationships with other park department leaders and stakeholders.
• Perform other duties as assigned.

3. Job Duties

• Communicate and maintain creative and performance standards through consistent observation of portfolios as assigned.  This requires a regular in park presence to observe sets/shows.
• Maintaining the creative intent and performance standards through written and verbal performance feedback, including but not limited to performance notes and written evaluations.
• Have knowledge and maintain all show quality across all entertainment products and communicate any concerns or feedback to the appropriate stakeholder(s.)
• Hold performers accountable to the creative intent through delivering performance notes and have performance improvement conversations as needed.
• Partner with operation partners on any discipline conversations with team members if requested.
• Responsible for maintaining all Show Developme