Assistant Manager, Saint-Louis

The Team:

Saint-Louis, a Maison of exceptional savoir-faire, leads business development across North and South America, driving growth through strategic planning, distribution, communications, and partnerships. As a rapidly expanding brand within the Hermès family, Saint-Louis is committed to excellence and creativity, accelerating its presence through retail and e-commerce channels.

The Opportunity:

The Assistant Manager will embody the Saint-Louis spirit at Bloomingdale’s 59th Street, driving sales, ensuring an unparalleled client experience, cultivating loyalty, and representing the Maison with elegance and professionalism.  Beyond in-store sales, this role will also support related functions, including showroom assistance, e-commerce coordination, and back-office administrative tasks for Saint-Louis’s U.S. operations.
This is a full-time, on-site position primarily based at Bloomingdale’s 59th Street, with occasional responsibilities at our New York showroom or remote follow-up tasks.

About the Role:

Client Experience & Retail Excellence

• Welcome clients with warmth and expertise, delivering personalized service aligned with Saint-Louis and Hermès standards. 

• Achieve individual and store sales objectives while contributing to overall business performance. 

• Analyze sales trends and propose actions to optimize results. 

• Train and inspire Bloomingdale’s team members to become ambassadors of Saint-Louis. 

• Build lasting client relationships through CRM follow-up, special orders, and outreach initiatives. 

• Ensure visual merchandising reflects the Maison’s aesthetic and Bloomingdale’s guidelines.

Operational & Cross-Functional Support

• Partner with store teams and regional colleagues on events, product training, and reporting. 

• Oversee stock reception and maintain an organized back-of-house environment. 

• Provide customer communication, administrative or logistical support for showroom, e-commerce and back-office activities as needed.

Supervisory Responsibility:

• NO

Budget Responsibility:

• NO

Decision Making Responsibility:

• NO

About You:

• 5+ years of experience in luxury retail, home décor or tabletop preferred.
• Deep understanding of luxury client service and story-selling.
• Strong communication and interpersonal skills; ability to build trust and rapport.
• Highly organized, detail-oriented, and adept at managing multiple priorities.
• Proficient in Microsoft Office; experience with POS or CRM systems is a plus.
• Passion for design, craftsmanship, and the French art de vivre.
• Flexible to work retail hours, including weekends and holidays.

• Ability to lift up to 25lbs without assistance.

   

Hermès is proud to offer a variety of benefits to support the needs of our employees and their families, including:

• Commission and bonus incentives based on sales performance

• Medical, Dental, Vision,

• Life Insurance and Disability

• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)

• Paid Parental leave and transition time

• 401(k) and Roth Retirement plan with company matching and profit sharing

• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance

• Product discount and EAP resources

• Access to Calm App, Health Advocate, Family Building Support and more! 

We are looking for a candidate who has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

COMPANY OVERVIEW

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic